• Implemented policies and standard operating procedures for continuous improvement.• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.• Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives.• Coordinated meetings and logistics for sales meetings and directed and supervised 10-member team.• Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.• Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.• Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.

• Oversee the overall operations of Nurses at the Nurses Station in St.Lucia• Liaison between Omega Medical Services Limited and Nurses in St.Lucia• Represent Omega Medical Services. Whem required, at meetings called by stakeholders in St.Lucia• Manage the information and communication flow to and from the Omega Medical Services Limited with Stakeholders in St.Lucia.• Ensure Nurses’ schedule, weekly inventories of medications and medical equipment is completed and the information scanned and sent to the head office in Jamaica.• Collect receipts and weekly Sales Summaries from the nurses each week; scan and send documents to the head office in Jamaica.• Source and receive deliverables on behalf of Omega Medical Services Limited• Unpack medication and replenish stock for the Nurses Stations• General clerical duties including submission of monthly report on activities• Interview new applicants for required or vacant positions advised by Omega Medical Services• Assist with Conflict Resolutions for nurses in St.Lucia, while maintaining professional relationship• Assist in having the statutory deductions delivered to the Inland Revenue Department before or by stipulated deadline

• Coordinated concessionaires, photographers, videographers,entertainment, caterers and service providers during planning stages and event• Recommended workflow and budget improvements, resulting in savings per event• Supervised onsite team of 60, including caterers, bar management,concessionaires, and facility management team• Fostered relationships with local entertainment, suppliers and caterers to obtain best price, quality, and delivery of products/services• Limited workflow downtime by troubleshooting critical issues with concessionaires, entertainment and service providers• Managed event logistics and operations, including support staff, vendor services and volunteers• Developed and executed targeted relationship and account development strategy• Determined and recommended methods to address improvement opportunities• Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record• Coordinated with event officers in developing project plans for future events• Developed team communications and information for Event meetings• Conducted field visits and met potential concessionaires for event development• Developed, updated and maintained database of existing and potential concessionaires, service providers, caterers and local entertainment• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination• Evaluated existing plans, processes and events planning services to identify opportunities for improvement

• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions• Scheduled office meetings and client appointments for team of 12 professional (event officers, Accountants, CEO, Administrative Manager, Event Support Officers, Marketing Officer and Production Officer• Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance• Participated in event project meetings, transcribed meeting minutes and tracked project statuses• Drafted professional business memos, letters and marketing copy to support business objectives and growth• Monitored CEO's work calendar and scheduled appointments, meetings and travel• Performed general office duties• Supported Event Officers and Managers of all Departments through personal document management, calendar organization and collateral preparation for meetings• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels• Handed client correspondence and tracked records to foster office efficiency• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments• Routed incoming calls and faxes and drafted detailed messages to expedite response• Coached new employees on administrative procedures, company policies and performance standards• Organized weekly BOD meetings and logged minutes for corporate records• Executed record filing system to improve document organization and management• Offered departmental administrative support• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately• Updated quality control standards, methods and procedures to meet compliance requirements• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards• Initiated outbound administrative requests by phone and in writing to accomplish required results• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele• Investigated and resolved team member complaints to foster satisfaction• Welcomed visitors to office, communicated arrival to team and managed visit expectations• Improved quality processes for increased efficiency and effectiveness

• Aided or completed any other stipulated duties assigned to me• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping• Delivered friendly assistance with new hires throughout interviewing and hiring process• Maintained and scheduled complex calendars• Communicated with potential hires to provide clarity on expected tasks, compensation and policies• Answered and directed outbound and inbound phone calls per day• Verified and investigated employment claims and data• Welcomed visitors to office, communicated arrival to team and managed visit expectationsSorted incoming mail and faxes and expedited urgent correspondence for immediate attention

Assisted enrolling employees under new insurance coverage.Inputted employee data into the company's HR database.Instrumental in designing company's handbook.Assisted in complying company's orientation booklet and organizational chart.Created a new database for interns.Took part in the design and build of the new HR intranet administration.Assisted HR Manager in setting up employee award event.Set up the HR office to reflect good HR policy and efficiency.