-Senior position working with startups and established companies to define product strategy, identify and document requirements, and execute product development, while owning the customer relationship. -Leads offshore development teams to create both MVP’s and full product releases.-Plays roles such as Product Manager, Scrum Master, Development Manager, Account Manager, Project Manager, Business Analyst, Release Manager and UI/UX Manager.-Certified Scrum Master-Seilevel Visual Modeling for Requirements Gathering

I took on special projects for Bazaarvoice while I worked remotely in New Orleans, LA that involved client onboarding process overhaul, sales pipeline forecasting, debooking process, etc.

--Solely responsible for the Project Management Division in North America and APAC, which delivered new revenue to the company. The division consisted of managers and project managers that led teams of engineers and designers to launch between 150 and 200 projects a quarter for some of the largest retailers and manufacturers in the world.

-Managed one of four software engineering divisions, reporting to the VP of Engineering. -Led team brainstorming sessions and developed a plan to reduce project implementation time. -Led an extensive documentation effort with teams in order to improve efficiencies with interface discovery, implementation, and pricing in order to positively impact Operations, Sales and Engineering.-Developed plan for improving quality of software implementations by 50%, to be implemented by year end.

-Responsible for new public safety sales to large cities and counties in a 9 state territory.-Built long-term strategic partnerships to create new business in an extremely lengthy and complex sales cycle. -Successfully led proposal response teams on new sales opportunities totaling $13 million, which resulted in a short list selection 100% of the time.-Completed Miller Heiman ‘Strategic Selling’ course.

-Managed one of the two software engineering divisions of Tiburon, Inc.-Successfully managed six engineering teams located across the United States. -Engineering Project Manager for product development and company-wide rollout activities for a brand new product aimed to give clients control of system configuration to communicate with local, state, and federal databases for criminal history, driver license, and stolen property checks.-Proposed a new business model with the outsourcing firm and renegotiated the terms and conditions of the business agreement to reduce Tiburon’s yearly outsourcing cost by $1.47 million.-Represented the company as the CAD technical expert at the International CAD Consortium (ICC) annual conference.

-Temporarily relocated to Oregon to manage the software engineering teams responsible for the newly developed Computer Aided Dispatch product.-Vastly exceeded expectations and goals for improving team efficiencies and increasing office morale.-Project Manager for the release of a new .NET mobile product. Managed all activities related to the creation and rollout of a new product, including cordination of company-wide training, press release announcements, pricing committee meetings, client migration paths, documentation creation, engineering development and QA activities.-Met critical development goals that were previously deemed unattainable, saving the company a large sum of money due to the avoidance of contractual liquidated damages.-Managed offshore engineering relationship for the company.-Implemented a new software development process for engineers, including requirements and design documentation and reviews.

-Created highly productive team that continually exceeded expectations by building a family-like culture, setting high expectations, rewarding excellent performance, and setting goals that could be easily measured and celebrated as a team.-Managed team of software engineers responsible for the Computer Aided Dispatch software.-Managed engineering tasks and scheduling related to all aspects of the product including baseline development, client deployment, enhancement development, quote requests, and product defect resolution. -Initiated the development of detailed technical implementation and troubleshooting guides, resulting in streamlined product installations and improved client service.-Led large development initiative to convert the system returns of the CAD product from text to HTML.

-Designed and developed new features for the 911 Computer Aided Dispatch product. -Acted as a business analyst for the product. Worked as a liaison in order to elicit, analyze, communicate and validate requirements for changes to the software package.-Led steering committee meetings with clients to determine the future enhancements for the product.-Instructed classes at the annual User Group conferences. -Educated sales team on new product features in the upcoming release.-Provided level one and level two after hours support for priority one client issues.

-Project Manager/Tech Lead for all engineering activities associated with numerous client implementations. This began with the Business Practice Review and ended with final system acceptance by the client. -Performed installation, tailoring, enhancement design and development, and on-site support for go-live, testing and training. -Consistently deployed projects on time and under budget.-Responsible for troubleshooting software defects and subsequently developing and applying patches to bugs for clients who were in a Maintenance or Warranty mode.