Research and complete employment, education, and DOT verifications for candidates.Created SOPs, templates, and training documents for DOT FMCSA and PHMSA verification processes.Handle rush requests, special requests, and high-profile client orders.Process third-party payment orders and maintain documentation, templates, and spreadsheets related to these processes. Create SOP for third-party payment orders.Completing extensive updates of team contact database.Researcher Role:Complete compliant criminal background checks

Provide professional photography services to a variety of clients Maintain a strong knowledge of the principals of photography, including proper exposure, aperture, shutter speed, ISO ratings, white balance, histograms, etc. Research, purchase, and maintain professional grade equipment, and understand the use of specific pieces of equipment to create a desired effect Prepare and present workshops for photographers of various experience levels to improve their skills Research target market and manage marketing campaigns to recruit new clients Maintain client retention through outstanding customer experiences and quality of services and products Manage all financial tracking, income, expenses, and tax filing Create a variety of marketing and business materials to distribute to potential and existing clients Interview, hire, and manage photography and office assistants Create and manage legal documents and contracts Have a strong knowledge of Photoshop, Adobe Lightroom, HTML, and other software programs to maintain an efficient workflow

Provide destination and departure services for relocating employees Research and arrange viewings of apartments and houses, negotiate lease terms with landlords, complete walk throughs at move-in and move-out and document condition of the property through notes and photos Provide area orientation and guided tour of the area Assist with school selection and registration Build rapport with transferees to determine their interests and make suggestions for activities within the community Assist with setting up bank accounts, gym memberships, insurance, and other services; also assist with cancelling or transferring accounts if moving away from area Assist international transferees with obtaining a social security card and drivers license, work with translation services as needed

Investigate complex and high exposure coverage and liability claims Investigate and estimate special lines, including motorcycles, off road vehicles, water craft, snowmobiles, and campers. Evaluate and negotiate mild to moderate injury settlements Serve 50-70 customers a week throughout 47 counties in Eastern Iowa Determine the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensure that conditions are set for a timely and accurate assessment of damages Interview customers, claimants, witnesses, agents, police officers, and medical professionals to compile information for investigations Investigate, analyze, and determine the extent of Progressive's liability concerning loss or damages, and attempt to effect settlement with claimants Provide high levels of customer service to promote customer retention and new customer acquisition Served on the Iowa Customer Service Team and Efficiency Team

Assisted with the research and planning process prior to the opening of the business, including meeting with the Small Business Development Center, drafting business plans, researching physical locations, setting pricing structures, and researching product linesProvide personalized customer service to a wide variety of clientelleHave a strong knowledge of gowns and dresses for all occasionsPlace orders for merchandise and assist with inventory controlPerform transactions and receive payments for items purchasedAttend merchandise markets, research new product lines, make purchasing decisionsAssist with organizing fashion shows, and provide commentary during showsAssist with advertising, creating fliers and various other documentsTake professional quality photos for store and advertising use

Curriculum & Instruction Department (2004-2005)Compile faculty and student data for continued department accreditationDeveloped and implemented strong electronic documents and processes, eliminated most hand-written documents, and increased efficiencySupervised student employeesProvide support to faculty members by managing schedules, fielding phone calls, ordering textbooks, contacting students, preparing exams, processing paperwork, and budget managementUniversity Housing & Dining Services (2000-2004)Processed paperwork and timecards for 3,000 student employees Played an integral part in the transition from paper timecard processing to all electronic processing, including end-user software testing, creating a detailed user manual for the new software, and training employees and supervisors to use the softwareCreate and maintain electronic methods for budget and financial departmental trackingFill out and verify various confidential and time-sensitive documents, including I-9 and W-4 formsCreate detailed procedure manuals, memos, letters, and other various office documentsCreate and send payroll files to ensure that all departmental student employees got paid in a timely mannerTrack departmental student employment budgetOrganize, problem solve, file, provide support to students and staff with inquiriesAssist with training new graduate assistants and food service managers the student employment hiring procedures and with copy machine useCopy and send invoices, direct payment authorizations, flex point vouchers, and travel vouchersResponsible for delivering and picking up time-sensitive and confidential documentsAthletic Department (2000-2004)Sell tickets to athletic events on game dayHandle will-call tickets and player pass-listsTrain & supervise employeesReconcile ticket sales and cash drawers