Wendi Welter Email & Phone Number

Jesup, IA, US

Remote

Waterloo, Iowa Area

• Responsible for managing repurchase demands and compensatory fee analysis.Met GSE timelines for submitting appeals to invoiced compensatory fees –Led 2018 staff and achieved nearly 50% appeal success rateReconciled.
• Worked closely with internal business units to obtain appeal & supporting documentation, where possible
• Assisted Director in presenting repurchase demands to Senior Management for payment approval
• Provided leadership and guidance to on-shore analytical staff

Waterloo, IA

• Responsible for managing compensatory fee analysis and mortgage insurance claim curtailments.Met GSE timelines for submitting appeals to invoiced compensatory fees –Led 2015 staff and achieved >50% appeal success.
• Provided leadership and guidance to 2016 MI staff increasing success rate from 13% in 2015 to 24% as of 9/30/16.
• Communicated with MI Carriers on efficiencies/inefficiencies and propose process changes, where necessary
• Provided leadership and guidance to on-shore staff of 8(1 Team Leader, 1 Sr Analyst & 6 Analysts) and off-shore staff of 6(1 Team Leader & 5 Analysts)

Waterloo, IA

• Managed HUD Quality Control Audit Testing and Reporting RequirementsCreated timely action plan monitoring and tracking.Trained new hiresRefreshed HUD Quality Control plan to ensure plan meets HUD requirements and.
• Recommended and coordinated process improvements with servicing business unit management teams
• Provided leadership and guidance to staff of 3 auditors

Waterloo, Iowa Area

• Managed HUD Quality Control Audit Testing and Reporting RequirementsCreated timely action plan monitoring and tracking.Trained new hiresRefreshed HUD Quality Control plan to ensure plan meets HUD requirements and.
• Recommended and coordinated process improvements with servicing business unit management teams
• Provided leadership and guidance to staff of 3 auditors

Met HUD Quality Control Audit Testing Requirements. Trained new hires.Remained current on HUD servicing updates and audit requirements.

Managed numerous projects including the implementation of 3rd party and private label clientsMonitored and completed LoanServ code cross testing for applicable business units

Monitored and completed LoanServ code cross testing for applicable business unitsAssisted business units with LoanServ help ticket resolution

Assisted Training Director. Coordinated training schedule. Back-up Excelis trainer, as necessary.

Assisted servicing business units in creating department policy and procedures. Completed training of Horsham and San Diego Foreclosure and Bankruptcy staff on Excelis

Completed Part A & Part B internal quality control review prior to submission to HUD.Tracked staff errors and monitored for trending. Subject Matter Expert for Excelis system conversion, including training of all staff

Completed loss analysis of all FHA and VA claim settlements. Filed supplemental claims, where necessary