• Use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office• Manage online and paper filing systems• Develop and implement new administrative systems.• Maintain supplies of stationery and equipment• Maintain the condition of the office and arrange for necessary repairs• To assist the management team in the recruitment of new staff, including organising relevant training courses, undertake staff inductions and ensuring the completion of start up paperwork.• Implement and promote equality and diversity policy

• To manage a team of training staff along with an administrator.• To work with the additional management team to ensure we are working to correct policies and procedures • To ensure all new staff are inducted and correct paperwork kept on file for HR.• Monitor staff and student attendance, punctuality and they are working to the correct policies.• To ensure staff training is kept up to date, and recorded.• Liaise with external agencies for referrals, to allow the recruitment of learners of various age groups onto our training programs.• To coordinate start and end dates for new candidates, and allocate groups of candidates to the correct trainers, • To provide information, advice and guidance to support to the learner on their learner journey• Work closely with employers to ensure all learners achieve sustainable employment on completion of program.

• To liaise with various referral organisations to promote the course we have to offer potential learners.• To perform initial interviews with potential candidates.• To carry out company inductions onto the course. • To give information, advice and guidance to support to the learner on their journey.• Keeping up to date records for all learners/ apprentice’s documentation to awarding body standards.• To complete monthly reviews with all learners.• Ensuring timely completion of apprentice ILP, and to monitor their performance and progression towards qualification standard • Monitor and log accurate daily records of apprentice time keeping attendance and holiday entitlement.• Scanning all company documentation onto database and filing of original documents. • To carry out all general office/reception duties• Receiving high volume of inbound calls and transferring to correct departments using company internal system.• To welcome visitors, staff and learners into office premises, ensuring correct fire registers signed.• Distribution of mail to correct departments

• Plan and liaise with tenants/ homeowners to undertake environmental initiatives for interior/ exterior wall insulation/ loft insulation and boiler renewal.• Plan and schedule surveyors/ contractors to relevant properties participating in the CESP scheme to ensure timely completion of insulation activities.• Address customer complaints and liaise with relevant contractors to ensure customer satisfaction.

Recruitment and placement of candidates onto appropriate training programmes and monitoring of progress, Recording and filing of all documentation and updating of all databases.