Wendy Austin work email
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Wendy Austin personal email
I offer a diverse business, customer service, e-commerce and administrative background. I am able to apply my skills to a variety of jobs to meet business needs. I communicate effectively across all levels whilst managing multiple tasks in high pressured environments. A flexible team player and line manager who is able to prioritise, plan and coordinate own and support others’ workloads, with a key focus on delivering to specific business timescales. Adaptable to change and has a naturally organised approach to work. I hold a full clean driving licence.Core Skills:- Analytical research know-how- Strong administrative, planning and decision-making skills.- Substantial customer service background- Stakeholder management.- Good communication skills (verbal & non-verbal).- Mentoring and coaching capabilities. - Honest, reliable and punctual.- Proactive, with initiative and drive.- Adaptable to change and works well under pressure.- Proficient with Microsoft Office and G Suite to intermediate level.
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Data Analytics ManagerAccelera May 2024 - PresentLondon Area, United Kingdom -
Data AnalystAccelera Aug 2022 - May 2024London, England, United Kingdom
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Patient Administration LeadCircle Health Group Feb 2022 - Aug 2022Windsor, England, United Kingdom-Support the Patient Administration Manager / Operations Manager to manage the hospitaladministration services in accordance with the standards required to achieve the Hospital’s objectives.- Contribute to the strategic, operational and business development of the hospital- Responsible for training, implementation and compliance to process monitoring for all patients' end-to-end processes- Engaging with BMI subject matter experts such as Clinical Coding Team, Business Relationship and Billing teams to gain a greater understanding of the potential growth points for the hospital- Work with managers and Billing teams to gain a greater understanding of the potential growth points for the hospital- Day-to-day leadership of administration staff ensuring the provision of high-quality and efficientservices at all times -
Patient Administration LeadBmi Healthcare Jan 2019 - Feb 2022Windsor, Berkshire-Support the Patient Administration Manager / Operations Manager to manage the hospitaladministration services in accordance with the standards required to achieve the Hospital’s objectives.- Contribute to the strategic, operational and business development of the hospital- Responsible for training, implementation and compliance to process monitoring for all patients' end-to-end processes- Engaging with BMI subject matter experts such as Clinical Coding Team, Business Relationship and Billing teams to gain a greater understanding of the potential growth points for the hospital- Work with managers and Billing teams to gain a greater understanding of the potential growth points for the hospital- Day-to-day leadership of administration staff ensuring the provision of high-quality and efficientservices at all times -
Business Acceptance Testing CoordinatorWaitrose Feb 2015 - Jun 2018BracknellFacilitated the delivery of new digital developments for our dotcom website into the eCommerce business teams, ensuring focus is kept on continually providing excellent service delivery. Adhering to rigid deadlines within a pressured environment, I maintained strong relationships across all stakeholder levels throughout: - Delivering the business benefits, ensuring training and documentation is available. - Working with business leads so that they have appropriate representation within the backlog prioritisation process.- Using my analytical research skills to determine trends and produce contextual reports. - Responsible for the definition, execution and tracking of the business acceptance testing programmes. - Identifying and then tracking business requirements and software defects. -
Test LeadWaitrose May 2011 - Feb 2015BracknellResponsible for a team of 6 eCommerce software testers, I ensured that the Branch Picking and Order Fulfilment systems met the business requirements. I built crucial relationships using my communication and clear decision making skills across the stakeholder group. Through managing the phases of testing, I created the necessary documentation including test estimates, resource requirements and the test plans needed. In addition to this, I interpreted complex test scripts, analysed actions and results and provided a variety of stakeholder reports.
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International Customer Support ManagerWaitrose Jun 2010 - May 2011BracknellAccountable for the leading, developing and training of the International Customer Support Team (6 people), the international customer service proposition and business as usual processes. Working with the Business to Business IT team in developing the new ordering system which brought on board new and existing international customers.
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Programme Co-Ordinator Business To Business DevelopmentWaitrose Dec 2006 - Jun 2010BracknellCoordinated the people and tasks required, across multiple teams, to deliver the new business to business development programme, including project: tracking, plans and necessary governance documentation. I managed the business acceptance testing programme, led the change request and defect workstream, authored all user support guides for the new system and provided user training for the internal, external, commercial and supply chain teams.
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Department Manager, Customer Service (Development)Waitrose Jan 2005 - Dec 2006BracknellResponsible for the development of various services offered to customers. Particular highlights were the review of the counter specialist offer, the development of the Customer Service Standards and the Mystery Shopping programme. I supported IT in developing the reporting element of the customer contact system.
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Assistant ManagerCiti Nov 1981 - Mar 1991London, United KingdomLed a department responsible for Multilateral Netting.My team computed all the data necessary to execute the foreign exchange contracts and resulting payment instructions.Received 2 prestigious awards (within Citibank internationally) Service Excellence and Productivity Excellence.
Wendy Austin Skills
Wendy Austin Education Details
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Walpole Grammar School
Frequently Asked Questions about Wendy Austin
What company does Wendy Austin work for?
Wendy Austin works for Accelera
What is Wendy Austin's role at the current company?
Wendy Austin's current role is Data Analytics Manager.
What is Wendy Austin's email address?
Wendy Austin's email address is we****@****t.co.uk
What schools did Wendy Austin attend?
Wendy Austin attended Walpole Grammar School.
What skills is Wendy Austin known for?
Wendy Austin has skills like Team Leadership, Retail, Management, Business Analysis, Quality Assurance, Stakeholder Management, Testing, Test Management, Pos, Time Management, Requirements Analysis, Multi Channel Retail.
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Wendy Austin-Bush
Strong Senior Leader | Commercial | Coach And Mentor | Team Leadership | Operational | Flexible |Maidenhead
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