Wendy B. Email & Phone Number

Melbourne, VIC, AU

Docklands, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

This role provides the management and leadership of the Toll ITSM processes, Service Desk and Operations Bridge functions.The Operations Manager is accountable for the real-time delivery of IT Operational services to the Toll Group. They maintain oversight of Service Levels and the customer experience, and drive urgency and escalation in the restoration of.

Melbourne, Australia

Following a major organisational restructure of the Corporate IT service provider function, this position was a short term role to establish, lead and facilitate the change program. This included the development of a set of actionable and targeted change management plans including change strategy, stakeholder analysis, project plan, implementation plans.

Melbourne, Australia

Key Accountabilities included:Definition, (including strategy and roadmap) and then management of all Corporate managed IT Services through their lifecycle, with key KPIs of:unit price reduction year on year, Service Uptake by the business,establishment of strategy and Service roadmaps, ( lifecycle management)Management of Service operational.

Regional responsibility for IT service delivery across 14 countries in APACEstablished sustainable IT Business Support structure for all Asia PacificImplemented IT Service Management Processes and ProceduresWorked with Management and APV Global IT Team to ensure that business requirements were met.Provided Global Coordinating role for the development and.

Managed the relationships with the outsourced Service providers (fully outsourced environment) to ensure that accountabilities and responsibilities under the contracts were met.Established benchmarking, and ongoing schedule of SLA reviews.Worked with Management and the business stakeholders to ensure that business requirements were understood and.