Wendy Baldwin Email & Phone Number

Battle Creek, Michigan

• Define, manage and execute project tasks related to the implementation of eCommerce websites for Fortune 500 companies• Define, manage and execute tasks related to the maintenance of business of eCommerce websites• Routinely collaborate with our clients to ensure desired design and functional features are obtained• Submit weekly status updates to corporate leadership• Manage migration of eCommerce websites from legacy platform to new eCommerce open source platform• Collaborate with Information Technology staff to setup data flow to and from our warehouse management system for order fulfillment and shipment• Manage and execute tasks related to digital marketing• Liaison for support staff in trouble-shooting issues and collaborating with Web Development for solution• Responsible for documentation and communication of integration components across multiple applications• Devise test plans and complete end to end testing prior to launch of websites• Create training manuals for Customer Support Representatives and Client Success Managers

Kalamazoo, Michigan Area

• Created a team approach through good communication and critical thinking skills when exploring work-flow processes related to the use of an Electronic Health Record • Defined, managed, and executed project tasks related to the implementation of an inpatient clinical documentation system, while adhering to timeline and budget constraints• Developed a visual model to organize, assign, and track projects, build tasks and testing to ensure deliverables were met• Devised test plans for in-house developed applications• Created and maintained data mapping for Biomedical devices interfaced with the Electronic Health Record• Considered an expert resource for clinical staff by anticipating and identifying educational, procedural and functional obstacles associated with the implementation of new applications• Collaborated with clinical staff to ensure Healthcare Regulatory Guidelines and Corporate policies, protocols and guidelines were represented in the Electronic Health Record • Accountable for documentation and communication of application components coordinated across multiple applications, including issue tracking and escalation, as well as risk identification and mitigation• Mentored, coached and developed Clinical Analysts

Kalamazoo, Mi

• Integral in the selection, design, implementation, support and maintenance of inpatient multidisciplinary clinical information system supporting patients across the continuum of care• Implemented, upgraded and supported application systems• Maintained a very detailed understanding of product content, functionality, interfacing and integration• Ensured accurate Live and Test environments through testing, troubleshooting, enhancements and maintenance of the software application• Provided level two support for day-to-day production matters and preserved documentation in appropriate tracking systems while adhering to prescribed escalation and change control procedures• Leveraged best practices between analysts

• Essential to the design, support and maintenance of the inpatient nursing clinical documentation system• Responsible for documentation and communication of program components coordinated across multiple applications, including issue tracking, risk identification, management and escalation• Devloped and maintained data mapping and interface error logs for Biomedical devices interfaced with the Electronic Health Record• Perpetuated a very detailed understanding of product content, functionality, interfacing and integration• Instrumental in the upgrade and support of the clinical application systems• Documented processes and procedures relating to current and future system environments• Improved communication with department support staff to ensure the quality and integrity of data