Absolutely the most excellent, loving and fun care of your pets, plants and homes as well as offering temporary/fill-in services for healthcare clerical positions. Additionally I am available to assist with project work such as development of policies and procedures, procedure manuals, evaluation/creation of time use efficiency, energetic team-building, communication training, recruitment and hiring.

Full-service pet sitting business. Again, due to my high energy level, this business has allowed me another outlet for positive/upbeat care-giving. It allows me the best of both worlds, working with and bringing peace of mind to clients who have to be away and must leave their beloved pets behind. I am licensed, bonded and insured. A very flexible schedule allows me to work around any other commitments I may arrange.

As part of a progressive Leadership Team, my responsibilities have included oversight of all operational flows and programs for Integrated Medical, Dental and Behavioral Health family practice in this rural and semi-remote clinic employing 33+ full and part-time employees. My high energy level, upbeat attitude and ability to effectively/efficiently multi-task enable me to assist with problem-solving, empowering staff and providers, incorporating new programs, recruiting, selecting, hiring, training and terminating employees, arranging and over-seeing orientation schedules for newly-hired employees, and engaging and promoting our community collaborations and outreach efforts. I have been able to utilize excellent communication skills, both verbal and written, to facilitate positive outcomes involving individuals and groups extending over a broad range of socio-economic-educational experience. As project manager and super-user for implementation/utilization of EHR systems at the clinics, I have been responsible for adoption, implementation and upgrade of systems, conversion schedules, training of staff and providers, and coordination between vendor, staff and IT Department for new programs and interfaces. I have initiated and followed through on meeting of Meaningful Use requirements both for improved patient care/healthcare outcomes and for application for and receipt of Federal Stimulus dollars for providers on staff involving Adoption, Implementation/Upgrade and M/U. I am the go-to person for concerns and issues relating to patients, families, staff and providers and am relied upon to encourage and mediate decent, respectful and productive resolution with positive and effective outcomes. ….And While You’re Away (Pet, Plant and Home Care

During my first year at Sierra Family Medical Clinic I was asked to join the team due to their sudden loss of a couple of strategic staff members which meant they had lost quite a bit of institutional memory. This first year saw us constructing solid policies and procedures for everything from patient intake, to front office and clinical workflows, billing and collections, record-keeping, QA including regularly-scheduled staff, clinician and QA meetings. This small clinic at that time had 16 employees; I was responsible for oversight of staff and providers, workflows, compliance with regulatory guidelines, navigation through then-new HIPAA guidelines (many of which were at that time a bit vague and quite a labyrinth with which to work), and research for and implementation/oversight of a busy Telehealth Program. Toward the end of this first year, as I was asked to stay on full-time as Operations Officer and upon accepting, I was responsible for the set-up of an on-site, full-time, full-service dental clinic including EHR system, recruitment, hiring and training of staff and providers, etc. Richard J. DicKard, DDS (retired) 7/78 – 12/01

The first two years with Dr. DicKard my duties fell into the category of Registered Dental Assistant; I was one of only two RDAs at that time in Nevada County when the possibility of licensure for this position first began. Shortly after this, I moved on to become the Dental Office Manager. My responsibilities included bookkeeping, telephone screening and appointment scheduling for this busy practice with 3 Hygienists and 1-2 dentists utilizing 4 additional operatories, billing, collections, operational over-sight, facilitation of regularly scheduled staff meetings, guidance surrounding effective problem-solving between providers/staff/patients. A few years later, upon my employment at SFMC, Dr. DicKard was instrumental in helping us in fleshing out our new dental program and agreed to continue for several years as a volunteer dentist 1-2 days per month.

Primary responsibilities included acting as “right hand” to E.D. and gathering of clinical data and medical necessity documentation for Treatment Authorization Requests (TARs), submittal and follow-up of TARs, implementation of programs for maintenance of existing skills for adults with varying levels and types of dementia, and billing/collection follow-up with the State of CA for services rendered. I occasionally helped run the Activity Program for clients on a daily basis as needed. About half of my time I offered on a volunteer basis as this was a non-profit and operated on a very thin budget. Though the State aspect of paperwork could be troublesome and stressful, this was a very heart-warming and rewarding program.

Having completed my dental schooling in both the Dental Assisting and Medical Front Office Management programs and following my externship I was quickly hired to work in this small practice with one dentist and 3 operatories. I was responsible for all aspects of the Chairside Dental Assisting and Front Office functions including rooming of patients, chairside assisting, clean-up and sterilization of operatories and equipment/instruments, re-stocking, appointment scheduling, private party and insurance billing, and collection follow-up. My high energy level, great organizational skills and self-motivation enabled me to do all this efficiently though I was quite young at the time.