o Manage customer engagement and solution configuration for Program Management Accountability Tool (PMAT) project, a custom configuration of Clarity Project and Portfolio Management tool for multiple Defense Health Agency (DHA) Program Officeso Manage the rollout of new functionality and maintenance releases for PMATo Provide management/oversight of the PMAT team o Develop and implement the strategy for DIACAPo Coordinate proposed PMAT strategy and plan/schedule project deliverables, goals, and milestoneso Act as the customer liaison and the primary point of contact with executive managemento Mentor PMAT functional team in methodology and business processes

• As a member of the ITIL process team, focused on the development and implementation of processes to support the ITSM areas of Service Portfolio and Service Level Management• Support government customer in the definition, development, implementation and maintenance of their online service catalog• Draft the plans and supporting processes for the service portfolio, service catalog and service level management• Work with government client to draft SLAs, MOUs and MOAs. • In support of the Quality Improvement/Risk Management team, serve as Risk Management lead, developing and implementing the processes and reporting to support risk management• Present program and high-level risks to government program directors• Support the quality improvement efforts of lessons learned and strategic planning to include plan and process definition and monitoring

• Serve as the information assurance process engineer for the Pension Benefit Guaranty Corporation (PBGC) Benefits Administration and Payment Department (BAPD) Compliance Coordination team • Assist the ISOs in meeting Information Security reporting requirements and establishing a consistent security control continuous monitoring strategy for five major and one minor application• Develop plans and procedures to facilitate the timely completion of deliverables and assist the government customer in establishing and maturing the risk management and continuous monitoring programs • Develop and maintain the PBGC BAPD Information Assurance Compliance Dashboard and Quality Assurance procedures used for evaluating and measuring BAPD’s information systems risk profile • Develop information assurance and risk presentations, reports and processes in support of the BAPD Information System Security Officer (ISSO)• Maintain and monitor the Plan of Action and Milestones for BAPD systems and assist the ISSO in establishing a compliance review and POA&M review process• Assist government customer in preparing security documentation for major application to include the Privacy Impact Assessment, Security Categorization, Information System Inventory Survey, and supporting data and artifacts for moderate controls for the System Security Plan and Risk Assessment• Plan and conduct IT security assessments to include the development of evidence checklists, interview questions, tests and reports• Support SA&A process and audits• Participated as part of the CMMI assessment team

• Managed the Unisys Federal Integrated Framework Project that included the development, documentation and implementation of standardized processes , including inputs and outputs; metrics and key performance indicators; common procedures/tasks; roles and responsibilities; and process goals, authorities, standards and policies in support of Federal process improvement efforts for CMMI, ITIL, ISO 9001, ISO 27001, and ISO 20000. • Developed the strategy for achieving and extending the Federal Systems ISO 20000 and ISO 27001 certifications• Assessed project and initiative risk and advised senior management regarding issues and risks in monthly reports and briefings• Aligned Unisys Federal Policies, Procedures, Directives with the Company’s Global ISO initiatives in security and IT service management• Established the ISO 20000 and ISO 27001 governance structure for Unisys Federal and served as liaison to the Portfolio Governance Board• Defined the risk management strategy, process and repository for ISO and CMMI initiatives• Planned and conducted internal audits and reviews for ISO 9001, ISO 20000 and ISO 27001 and collected and reviewed compliance evidence in preparation for external assessment• Organized external assessments for CMMI,ISO 27001 and ISO 20000 and responded to assessment findings• Analyzed, recommended and implemented policies, standard processes, procedures and methodologies• Promoted quality standards and process awareness and training. • Provided ITIL and ISO subject matter expertise to other projects, proposals and programs, as required• Developed and maintained the Federal ISO Process Asset Library (PAL) for ISO 27001 and 20000 to be applied to all division IT projects• Defined the measurement plan for the Federal Systems IT Service Management System and conducted executive reviews of IT service and security management measurements

• Served as document control/configuration manager for Borland’s Star Team CMDB• Implemented and managed version control for contract deliverables and documentation work products • Defined configuration control and version control processes• Conducted CMDB audits and reported results • Worked as a key member of the Service Management team to analyze process performance and implement process improvements and automation requirements• Responsible for the capture and management of process requirements from operational teams

• Implemented the upgrade of the FCC’s IMPACT document management system (DMS) to Interwoven’s WorkSite• Managed project issues and risks, reporting weekly current status to the program’s COTR • Managed rollout of the FCC’s IMPACT Pilot Program including the development of all life cycle documentation (SDLC) • Worked with agency’s COOP team to document the business impact analysis for the document management system, COOP requirements and COOP test plans • Led the requirements gathering and development efforts for business process management (BPM) initiatives. • Automated process workflows were developed for the Agency’s procurement and customer publication development processes in MetaStorm’s eWorks. • Developed and maintained Interwoven content management portals (WorkSpaces) for Agency organizational divisions and departments.

• Developed and edited tutorial documentation and scripts for Microsoft’s Customer Relationship Management (CRM) product using DHTML, HTML, Flash, Javascript, Dreamweaver and RoboHelp. • Performed quality assurance on all company products and deliverables. • Conducted and documented software testing, and served as an intermediary between the sales and development staff for issue reporting and feature requests.

• Served as member of PMO, developing and implementing ITIL Service Management processes in support of the Pentagon’s Command Communications Survivability Program (CCSP)• Analyzed and interpreted technical information to compose detailed process documentation and presentations for program • Documented system design, site and data migration plans, standard operating procedures, and processes and procedures for multiple Communities of Interest (COIs)• Served as backup administrator for document management and control systems (SharePoint and Expedition)

• As part of the program management consulting team, supported the planning and facilitation of the integration of disparate federal customer technology solution in support of mainframe consolidation• Drafted white papers on performance measurements and configuration management (CM) procedures• Developed the software development Configuration Management Plan and Web/database requirements documents for the program• Provided quality control for all project documents