Wendy Bennewith Email & Phone Number

United Kingdom

London, England, United Kingdom

I manage, motivate and lead a team of cabin crew to deliver the Virgin Atlantic service to the highest of standards, without compromising on safety and security. My aim is to always provide our guests with a safe, memorable and enjoyable flying experience which helps to build brand loyalty. I focus on exceeding customer satisfaction and company Net Promoter Scores. I encourage my crew to deal with any customer complaints themselves, but I am always there to offer advice or step in until an appropriate conclusion is reached. In my current role I have to think quickly, logically and diversely in order to adapt to schedule changes, delays and emergencies. I have the ability to solve problems under pressure by always being flexible and adaptable. My attention to detail and up to date knowledge ensures all procedures both on and off the aircraft are carried out correctly. I am responsible for banking takings from duty free onboard and the charity monies collected every flight. As a team builder I lead by example and inspire my crew, recognising the importance of employee engagement. I provide my crew with clarity of purpose and direction whilst continuously motivating them. I have supported staff during numerous company transitions with new corporate strategies involving changes to roles, salaries, demotions and redundancies, always trying to ensure each team member still feels valued and motivated. I am responsible for coaching and developing crew to empower everyone to deliver an outstanding service. I always give constructive feedback, both verbally and through a performance management process, whilst also identifying any development areas. I have excellent communication skills which I adapt to the environment, situation and individuals.

Essex, England, United Kingdom

This was an exciting and challenging role launching a new class of osteoarthritis drug. I provided information to every GP in South Essex, to ensure brand recognition and uptake of the drug. My approach was individual GP visits, organising and chairing guest speaker conferences, hospital meetings with sales stands and weekend workshops. Through effective use of my budget, good time management and utilising my sales skills, I far exceeded my territory launch sales target and GP contact rate targets. I was also responsible for promoting a cardio vascular and hypertension drug. I engaged with nurses and pharmacists regarding doctor's prescribing habits to further drive sales and gain an understanding of each surgery’s patient dynamics.

Bachelor Of Arts - Ba, Leisure And Recreation With Business Management And Information Technology, 2:1

A Levels, Business Studies, Biology, B & C