Provide business analysis skills to elicit and analyse requirements within a variety of projects and ensure that the solution meets business expectations.

Work with Araza clients including Gigacomm and DJPR to ensure elicitation, documentation and validation of requirements and processes. Collaborate with clients regarding process improvement and change management.

Led a geographically dispersed team of 47 located across Australia and New Zealand. Ensuring the team understood the organisational strategy and delegating prioritisation of work accordingly. Managed resourcing to ensure delivery of several multi-million-dollar projects run simultaneously and, in accordance with business strategy timelines. Provided exemplary day to day support for over 200 applications, whilst reducing complexity across applications. Reviewed and improved analysis, development and support processes. Introduced major changes in the organisation structure by outsourcing several legacy applications to reduce costs. Managed reinstatement of the applications in a timely manner after cyber-attacks remotely and during COVID, thus allowing business continuity.

Led team of 20 to support and develop software for freight management and warehouse management including mobile device software. Built and managed relationships with leaders in both business and IT. Managed and improved risk profile for all applications. Ensured budgetary guidelines were met. Managed internal, contract and vendor resourcing for delivery of enhancements. Negotiated statements of work for vendors. Oversaw on time and on budget delivery for both business-as-usual enhancements and projects, including resource management. I also acted for 6 weeks in the role of Application Services Manager, which oversaw all corporate applications including finance, customer online platform as well as the afore mentioned applications

Led teams of up to 12 to develop and support applications for mobile and tracking systems. Set and reviewed product roadmaps in collaboration with business. Ensured processes are reviewed and in line with company policy or guidelines. Ensured Service Level Agreements are met for incidents and requests for service. Software enhancements were delivered to specification, on time and within budget. Delivered mobile device management upgrade project on time and on budget. Reviewed and improved processes to align with continuous improvement targets.

Led a local team of 7 Business Analysts. Ensured documentation produced by team was high quality and met process and business expectations. Aligned resourcing for analysis on projects. Provided overall guidance on the business analysis function for Group Technology. Managed allocation of resourcing for multiple projects in accordance with priorities set by collaborating with project managers and business stakeholders.

Led local teams of up to 10 to support and develop mobility and tracking applications. Ensured documentation produced by team is high quality and meets process expectations. Provided estimates and managed resourcing for projects and small works. Collaborated with stakeholders including project managers and business managers. Identified and prioritise product enhancements. Managed the delivery of solutions from end to end. Reviewed, improved and documented support processes. Set and reviewed product roadmaps. Led and managed requirements gathering, solution design tasks, resourcing and timelines for the on-time and on-budget delivery of a new mobility application for multi-million-dollar projects including pickup and delivery optimisation and in house freight tracking systems. Acted as Mobility Product Manager for up to 6 weeks on a number of occasions – including assisting with updating budgets, single point of contact for ensuring appropriate staffing for projects and support, handling major incidents.

Produced requirements and functional specifications documentation for enhancements for freight management system (Tollworks) releases. Provided ongoing 2nd and 3rd level support to the business units. Assisted business units with new implementations of freight management system (Tollworks). Provided training to business users, test team and application support staff. Provided subject matter expertise during implementation of Tollworks in Western Australia for Toll Express (Toll West Project). This entailed the following: requirements being gathered and met; the appropriate level of testing being done prior to release of enhancements for UAT; assisting throughout UAT and go-live; ensuring appropriate data cleansing and system updates were done in a timely manner; providing training to business unit subject matter experts. Provided subject matter expertise during implementation of Tollworks in Toll Regional (Wagga Wagga). Provided training to business unit subject matter experts and users and assisted with data cleansing and implementation activities during UAT and go-live.

Led a small team of 3 support staff in both Victoria and Tasmania. Supported and maintained ERP, Data warehouse and in-house applications, hardware, PCs and LAN, in Victoria and Tasmania. Managed and provided user support and training. Analysis and design. Testing and preparation of training material. Participated in national Supply Chain Management project in a variety of roles. The project team developed and implemented the following in-house systems: Automated production recording; distribution picking system using radio frequency scanners; telesales/order entry system; integration with BPCS ERP system.Roles held in the project included: analysis and design - prepared functional specifications and provided input into design documentation; testing and preparation of training and reference documentation; provided support, training, problem solving and change management for end users and major stakeholders including operations managers and management during the implementation of the systems in all state profit centres. Together with other project team members I contributed to the success of the project. The success of the supply chain project enabled Inghams to maintain market share and improve the quality of service to its customers.