Wendy Bowers Email and Phone Number

Leadership for our core HR Operations teams: HR Central, HR Market Operations, HR back office Administration and HRIS.

Manages delivery of enterprise-wide HR operational policies, systems, services and programs to meet HR Operations specifications, quality and service standards. Strategic partner leadership team created to stand-up a newly created HR Operations national ministry wide function model to support HR Operations in 2016 using our mission and values guiding principles.Oversees HR Operations services through appropriate enterprise-wide delivery methods, including vendors, in-house services and the HR Central. Partners with COEs and Ministry Market HR leadership to coordinate policy, program delivery requirements, and strategies and to measure program success. Partners with HR Operations and COE teams on system issues, strategy, escalations and enhancement opportunities. Prepares detailed work plans on project requirements and priorities for HR service delivery. Monitors task assignments to ensure completion on schedule, within intended scope, and at defined level of quality. Accomplishments include: Successful implementation of over 50 National HR policies system-wide ensuring all systems and processes in place through change leadership, along with new HR central portal, knowledge and case management model in 2019 where led the case management team through influence and collaboration. Manage team of Senior Analysts to successfully deliver Center of Excellence business requirements and ensure high quality service delivery. Operationalize COE Strategies and continued process and system improvements with Technology teams, and Ministry Markets to ensure consistency and optimization of overall service delivery. Represents HR Operations evaluating and prioritizing process and system enhancements related to HR service delivery.

This position is responsible for directing, coordinating, administering and maintaining Ministry Health Care’s automated Human Resources (HR) systems. Will manage and oversee the day-to-day operations, oversee system design, implementation, staff training, and software and equipment acquisition. This position is accountable for ensuring continuity and successful delivery of functional services to users throughout the organization.Participate or serve as project manager for assigned HR technology projects, utilizing Ministry’s project management methodology. Ensure projects meet the customers’ needs, have a clearly defined scope, are executed efficiently, stay on time, and remain within budget.Responsible for defining business requirements, workflow, user testing specifications, and written procedures for HR technology and standardization projects.Responsible for defining business requirements, user testing specifications, user training, and written procedures for Payroll technology and standardization projectsAid in the identification of process improvements and corresponding policy changes as a result of systems changes.Establish long-term support requirements for existing and newly deployed systems or applications. Manage Payroll and Time and Attendance API system upgrades and enhancements. Deliver ongoing communication and training to users for system upgrades and new applications. Manage all HR technology and report requests from the HR systems for various internal customers and third party vendors.Audit and facilitate the clean up of data input and output in all HR systems to ensure data integrity and audit compliance.Maintain strong relationships with the IT, third party vendors, and support third party applications and interfaces as needed.Responsible for the direct supervision of the HR System & Payroll staff and HR Operations budget

Sponsored by the Sisters of the Sorrowful Mother, a values-driven health care delivery network of aligned hospitals and clinics in Wisconsin and Minnesota.Built centralized and standardized HR Operations from local hospitals to new Milwaukee location. Developed ongoing operating efficiency by developing desk level procedures, policies, business process flows, HR intranet, creation of compensation system, centralized government reporting, and training. Designed, tested, set up, delivered and communicated standardized pay codes, deduction codes, job codes, rounding rules, benefits plans, including moving to self insured model, and various pay practices.Business managed successful system stabilization project which included auditing, test plan development, server build, and upgrade.Projected managed several key HR projects to deliver customer service; including HR Service Center, eRecruiting system implementation, Employee Health transition, HR score cared metrics, and developed system request database with service level metrics.Support growth strategies with system reorganizations, acquisitions and divestitures.

Johnson Controls is a Fortune 100 organization and is the global market leader in automotive systems and facility management and control.Manage projects that include adding new populations, divestitures, HR upgrades and new HR modules to PeopleSoft, and related communications/documentation.Responsible for the Human Resources system and security of access. Member of Global Data Standards team to ensure all three instances of our HR systems align for global reporting. Developed and owner of the request tracking system and correction tracking system. Developed and owner of data integrity standards and audits. Define, prioritize, test and approve all Human Resources system modifications.Responsible for ensuring accuracy from an HR systems perspective for 50,000 active employees in US and Canada, Responsible for providing HR systems support for the three business groups, where HR is decentralized, with over 400 system users.

Major accomplishment was the successful implementation of PeopleSoft HRMS 5.11. Primary project role was that of core team member, HR Project Leader and System Administrator. Project responsibilities included representing HR in the fit analysis, data mapping, coordinating and resolving business group issues and problems, developing company specific HR training curriculum, supervising the development of online help, review and sign-off to all HR related system modifications, conducting end-user training, overall system and security set-up, reporting creation and standards.Other responsibilities included mass transactions, report writing, including government reporting, HR table stewardship, organizational charts, salary planning and stock options reporting.

Main responsibilities included entering employee changes for 300 corporate employees into Employee information System (mainframe).Performed new employee orientations, temporary help hiring. Completed salary surveys, compiled VEBA reporting, administered the employee tuition assistance program, maintained job descriptions, administered the JCI scholarship program and distributed corporate reports, including unemployment reporting. Other responsibilities included role of Corporate training coordinator & Diversity task team leader.

Outsourcing Solutions Inc. (OSI) is the nation's leading provider of business process outsourcing (BPO) services designed to boost client profitability through strategic receivables management (formerly Payco American).This position’s major responsibility was the administration of employee benefits, which included eligibility, proper payroll deductions, bills for payment, manual design, employee seminars and approving/processing leaves of absence. Accomplishments included inputting information, including vacation days, into the HRIS system, maintenance of COBRA continuations and retirement plans, and administered employee stock purchase plan.

(formerly Payco American) Assistant to the President, Vice President and three Marketing Managers, at University Accounting Service, a subsidiary company of Payco. Accomplishments included producing quality correspondence, proposals, contracts, travel arrangements, client tours and customer service through mini-counsel operation.