Wendy Buchan

Wendy Buchan Email and Phone Number

Administration Officer | Client Services | Customer Service Advisor | Available soon @
Wendy Buchan's Location
Greater Brisbane Area, Australia
Wendy Buchan's Contact Details

Wendy Buchan personal email

n/a
About Wendy Buchan

A highly experienced Customer Service Advisor and Student Administrator with a focus on exceptional customer service and efficient client administration. Up-to-date personal and professional development within the State Government and higher education sectors. Skilled in customer service, student support and guidance, team collaboration, and problem solving. Possesses a strong ability to multitask and prioritize tasks in a timely and effective manner. Having owned and operated small business, strong working knowledge of accounting and administration processes.Highlights:• 15+ years of experience in student administration, customer service, and student support • Proficient in Microsoft Office Suite and various software programs• Excellent communication and interpersonal skills• Well developed written and verbal communication skills• Strong organizational skills with the ability to manage multiple tasks• Adept in problem solving and conflict resolution• Demonstrated ability to work independently and as part of a team• High level of personal resilience and the ability to maintain this long term• Sound knowledge of the higher education sector• Highly organized, detail-oriented, and able to work effectively in a fast-paced environmentCurrently assessing Administration and Customer Service positions within similar fast-moving, client facing environments.

Wendy Buchan's Current Company Details
Smart Service Qld

Smart Service Qld

Administration Officer | Client Services | Customer Service Advisor | Available soon
Wendy Buchan Work Experience Details
  • Smart Service Qld
    Customer Service Advisor
    Smart Service Qld May 2021 - Present
    Brisbane, Queensland, Australia
  • Tacticall Recruitment
    Customer Service Officer
    Tacticall Recruitment Dec 2019 - Apr 2021
    Brisbane, Queensland, Australia
    Contact Centre Customer Service Advisor, Government, Communication, Teams, Sales
  • Queensland University Of Technology
    Administration Officer - School Of Business
    Queensland University Of Technology 2007 - Nov 2018
    The Student and Academic Administration Support Officer supported business students through their degrees within the School of Management. Centralised in 2018, the team worked on a roster system to provide face to face meetings with students and respond promptly to students via email system and phone. Key Achievements• Vice-Chancellor’s Performance Award – in recognition of a significant and superior contribution to the work of the University 2014, 2018• Selected to be part of the resources committee focused on building a more cohesive working environment between the Academic and Administrative staff.• Selected to represent and promote the University as a subject matter expert at Open Days, Expo’s and Orientation.• Integrated all of the duties of the ‘Administrative Assistant for Business Faculty Core units’ (see below) position for final two years of tenure in addition to above responsibilities.
  • Qut (Queensland University Of Technology)
    Administration Officer - School Of Management
    Qut (Queensland University Of Technology) 2003 - 2007
    Gardens Point Campus
    The Administration Support Officer supported circa 1500 student enrolments per semester within the School of Management. Working in a team of 25 - 30 Academic and Sessional Staff, the Administrative Officer assists the Unit Coordinator to keep their focus on the content delivery and teaching. Key Achievements• First professional administration staff member in the School of Management to complete an extensive professional development activity with QUT Academy of Learning and Teaching. Achieved recognition as an Associate Fellow of the UK Higher Education Academy. This allows me to use the post-nominal AFHEA on my email signature panel and on business cards.• Implementation of the ‘Email Tutor’ in core units with 1300 to 1500 students to respond to students queries on content within 24 hours. This service provides a faster and consistent response to all student queries and has been in service for over ten years.

Wendy Buchan Skills

Powers Of Attorney Wills Private Clients Legal Advice Legal Assistance Trusts Trust Management Lasting Powers Of Attorney Estate Planning Trust Services Research Customer Service Microsoft Excel Teaching Microsoft Word Teamwork Leadership Time Management Event Management Policy

Wendy Buchan Education Details

Frequently Asked Questions about Wendy Buchan

What company does Wendy Buchan work for?

Wendy Buchan works for Smart Service Qld

What is Wendy Buchan's role at the current company?

Wendy Buchan's current role is Administration Officer | Client Services | Customer Service Advisor | Available soon.

What is Wendy Buchan's email address?

Wendy Buchan's email address is we****@****s.co.uk

What schools did Wendy Buchan attend?

Wendy Buchan attended Bookkeeping Institute Of Australia Pty Ltd, Qut (Queensland University Of Technology).

What skills is Wendy Buchan known for?

Wendy Buchan has skills like Powers Of Attorney, Wills, Private Clients, Legal Advice, Legal Assistance, Trusts, Trust Management, Lasting Powers Of Attorney, Estate Planning, Trust Services, Research, Customer Service.

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