Wendy Byrd Email & Phone Number

Gilbert, Az

Chandler, Arizona, United States

· Conduct requirement elicitation sessions with key people in the business· Research & present options for resolving issue to business · Create wireframes/mock-up· Write comprehensive requirements· Continuous communication & collaboration with business throughout the project· Conduct user acceptance testing· Write & execute test plans · Train business & provide support after release to ensure high adoption rate

Chandler, Arizona, United States

· Managed a team of Customer Concierge who guide customer through their solar installa-tion process· Met with the concierge - individually & as a team - to work to resolve customer issues that arose during the process to restore their satisfaction & trust in the company· Worked with the Director of Customer Experience to overhaul the workflow & processes of the Customer Experience team· Reported turn-times & other measurables to upper management

Chandler, Arizona, United States

· Guide customers through the solar installation process by keeping them updated & building a solid relationship· Work to resolve issues that arise during the process to restore customer satisfaction & trust in the company· Maintain relevant & accurate account information within the CRM· Support internal customers as needed

Gilbert, Arizona, United States

· Review and analyze plan sets for correct information· Submitted the required documentation for SunRun Approval and Notice To Proceed for solar panel placement on residential structures· Once installation is complete, responsible for submitting required documents for payment· Submitted over 600 hundred projects for payment in one month to cure backlog

Phoenix, Arizona Area

· Managed a team of business analysts to successfully ensure that project deliverables were completed on time· Researched & helped developed a new software to enhance the payer, provider & patient experience· Responsible for workflow & gap analysis, developed business rules needed to close gaps, improve efficiency; designed & wrote business requirements for improved functionality· Developed roadmaps for new releases of CGM’s other EHR products

Phoenix, Arizona, United States

Account Manager· Integral part of obtaining Meaningful Use 2011 Certification for one of the software products· Responsible for working with clients to resolve issues & bring satisfaction to all parties· Responsible for reviewing practice contracts to ensure compliance, prepared new con-tracts for mergers, adding new providers, re-contracting, etc. Prepared statement of work for successful implementations Sr. Training Consultant & Curriculum Coordinator· Developed curriculum for practice management & EHR system used by over 1600 physicians· Responsible for creating content & database configuration for new & existing clients · Responsible for national training for both internal & external customers· Provided training process optimization resulting in significant company expenditure re-ductions