As a key member of the Client Management Team at Caliber Solutions, I am at the forefront of enhancing client experiences through proactive account management, strategic sales initiatives, and comprehensive program management. My role involves:• Onsite Client Interaction: I regularly work onsite with clients to deeply understand their technology needs and challenges. I engage with critical stakeholders across information technology, finance, and procurement departments to forge robust partnerships and provide tailored solutions.• Strategic Decision Support: I help clients make informed technology buying decisions by leveraging my industry knowledge and understanding of technological trends.• Cross-functional Collaboration: I am skilled at navigating complex customer ecosystems. I work closely with Caliber’s Co-Sourcing and Services teams to ensure that all client demands are met promptly and to their utmost satisfaction. My goal is to delight our clients by ensuring that our solutions not only meet but exceed their expectations.• Program Management and Administration: I efficiently manage various client programs from initiation to completion, ensuring all project milestones are achieved within agreed timelines and budgets.

Women Empowered (WE) is a community that supports its members in discovering and asserting their personal power. WE achieves this by providing resources, driving inclusive change, and advancing women's progress. As a leader in the Texas/Oklahoma Chapter, my focus has been on encouraging and advancing our mission to create a culture of inclusion that strengthens businesses, connects people to their communities, and helps all women at Lumen, as well as their allies, to succeed.

As a Customer Success Advocate/Consultant my role is to assist customers throughout the lifecycle of their account. I help set expectations and ensure they are prepared for potential changes such as renewals, sunsetting, technology upgrades, and rerates. I implement customer success plans and manage overall customer metrics, including customer data usage and health check indicators. I look at customer renewals, churn, disconnects, and credits to determine how to best leverage these opportunities. I understand the customer product portfolio and recognize potential opportunities to help them best utilize Lumen services for mutual success and partnership. As a Client Support Manager II, I focus on developing account plans and revenue growth plans for large enterprise accounts. My role is to develop and manage customer relationships to retain existing revenue and improve overall customer experience. I focus on service delivery, service assurance, billing resolution, and contract renewals. My goal is to manage customer-impacting issues across all related departments to improve customer experience. I coordinate the completion of service delivery and ensure timely communications with clients. I focus on driving optimal revenue and client experience to ensure customer loyalty. Lastly, I implement best practices and solutions to channel business and customer needs.

As a leader in the Texas/Oklahoma Chapter, my focus has been on encouraging and advancing our mission to create a culture of inclusion that strengthens businesses, connects people to their communities, and helps all women at Lumen, as well as their allies, to succeed.Women Empowered (WE) support our members in discovering and claiming their personal power, provide resources, drive inclusive change, and progress women forward. In order to improve lives, strengthen the business and connect with the community, WE form a culture of inclusion, providing all Lumen women and their allies to succeed.

Maintaining pre-sales activities such as creating opportunities and quotes for various products/systems, new account creations, tracking opportunities and submissions as well as several post-sales and customer support activities such as billing inquiries, inventory maintenance/tracking, order submission/tracking, support ticket submission/tracking, etc.. Proficient in office360 applications and salesforce. Additional experience in assisting with administrative duties such as ordering/maintaining office supplies and assisting/coordinating marketing events.

I am a committed mother, wife and entrepreneur who is passionate about providing the community with the best resources for healthy, clean living. Young living.org provides pure, therapeutic grade essential oils. Sponsor ID is 2304193.

Creative Cabling & Communications is a family owned company, HUB certified. Certified on the Comdial DX 80/120 and FXll, the NEC DSX, SL1100 and NEC SV8100 and have a working knowledge on the Avaya IP Office, Toshiba, and Panasonic. We are representatives of various service providers allowing us to handle your local service, long distance, internet, and domain and web hosting needs. Creative Cabling & Communications presently does a variety of data cabling including level 5E, level 6, and fiber. We can handle jobs from 10-cables to 2000 +. Office service and account manager helping manage administrative office activities and customer experience. Responsible for accounts receivable/payable, employee payroll, coordination of installation/service schedules, weekly/monthly status reports, inventory management and answering of multi-line phone systems. Certified on NEC DSX, NEC SV8100, SL1100 phone systems and Polycom VoIP terminals responsible for quoting, invoicing, ordering, installations/programming of phone systems and point of contact for customer questions/work orders/requests. Maintenance of communications with customer accounts, sales and quotations, telecom audits, channel partner with various CLECs, system upgrades, advanced product training and customer support.

As a Head Technician/Pharmacy Manager, I gained over 10 years of experience in sales and customer service. I possess a strong foundation in providing exceptional customer service and ensuring seamless sales operations. My technical skills are comprehensive, with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with various pharmacy data systems, including PDX Pharmacy and Scriptpro.Key Skills Developed:• Data entry and management of customer, provider, and inventory information• Highly skilled in deciphering insurance claims• Inventory control via automated and manual systems• Strong analytical and problem-solving skillsManagerial Experience Gained:• Daily financial reports• Payroll management• Monthly/yearly end reports• Inventory reports• Accounts receivable reconciliation• CII transmission to DPS• New hire training