- Recruit, coach and support Customer Service Representatives- Part of Management Team- Reporting to Executive Leadership Team- Follow up on workload within the department and take corrective actions where needed- Manage the flow of day-to-day operations within the team- Support sales and customers (Export and Belgium)- Process orders / quotations in ERP-system Zensoft- Backlog management- Process and follow up on returns - Process and follow up on demo… Show more - Recruit, coach and support Customer Service Representatives- Part of Management Team- Reporting to Executive Leadership Team- Follow up on workload within the department and take corrective actions where needed- Manage the flow of day-to-day operations within the team- Support sales and customers (Export and Belgium)- Process orders / quotations in ERP-system Zensoft- Backlog management- Process and follow up on returns - Process and follow up on demo requests- Follow up on projects- Collaborate with cross-functional departments- Provide training on tools / processes- Work on process improvements and optimizations- Reporting and analysis- Provide info to prospects in collaboration with the Account Manager- Create price lists - Follow up on / Reply to tenders in collaboration with the Account Manager- Follow up and analyze OTD (On Time Delivery)- Follow up on customer satisfaction and take necessary actions to maintain/improve customer satisfaction- Prepare and analyze Forecast file with different departments- Take ownership of customer issues and work cross functionally to find solutions Show less

- Coach and support Customer Service Representatives- Follow up on workload within the department and take corrective actions where needed- Manage the flow of day-to-day operations within the team- Support customers and sales- Process orders / quotations in Zensoft- Backlog management- Process and follow up on returns - Follow up on projects- Collaborate with cross-functional departments- Provide training on tools / processes- Work on process improvements… Show more - Coach and support Customer Service Representatives- Follow up on workload within the department and take corrective actions where needed- Manage the flow of day-to-day operations within the team- Support customers and sales- Process orders / quotations in Zensoft- Backlog management- Process and follow up on returns - Follow up on projects- Collaborate with cross-functional departments- Provide training on tools / processes- Work on process improvements and optimizations- Reporting and analysis- Provide info to prospects in collaboration with the Account Manager- Create price lists in excel-format- Follow up on / Reply to tenders in collaboration with the Account Manager Show less

- Support sales covering France- Onboard sales and customers to a new tool called CCW (Cisco Commerce Workspace)- Engage with cross-functional departments such as Sales, Manufacturing, Logistics and Collections- Communicate process changes and tool improvements- Make sure the commit is reached- Follow up on delivery times- Provide sales training where necessary- Provide tips and tricks to sales- Reporting and analysis

- Responsible for several key accounts based in France, Portugal, Denmark and Germany- Follow up on pre-book and post-book activities- Communicate and discuss delivery terms with the customers on frequent basis- Discuss the business with customers and sales- Collaborate with cross-functional departments- Resolve issues and take corrective actions in order to avoid similar issues in the future- Build relationship with partners- Focus on customer needs to reach… Show more - Responsible for several key accounts based in France, Portugal, Denmark and Germany- Follow up on pre-book and post-book activities- Communicate and discuss delivery terms with the customers on frequent basis- Discuss the business with customers and sales- Collaborate with cross-functional departments- Resolve issues and take corrective actions in order to avoid similar issues in the future- Build relationship with partners- Focus on customer needs to reach customer satisfaction- Support sales - Work on process improvements- Manage escalations Show less

- Manage escalations- Resolve complex customer issues- Provide frequent updates to the customer- Work together with cross-functional departments- Required expert knowledge of Customer Service processes and policies- Provide training on tools and processes- Work on process improvements and optimizations- Reduce number of escalations by identifying the root cause

- Support customers and sales during the order to cash cycle- Validate orders- Process orders in SAP- Follow up on order status- Backlog management- Provide delivery schedules to customers and sales- Provide shipping documents to our warehouse- Process credit and debit notes- Provide post-delivery support- Process and follow up on returns and repairs- Follow up on projects- Collaborate with cross-functional departments- Provide training to new… Show more - Support customers and sales during the order to cash cycle- Validate orders- Process orders in SAP- Follow up on order status- Backlog management- Provide delivery schedules to customers and sales- Provide shipping documents to our warehouse- Process credit and debit notes- Provide post-delivery support- Process and follow up on returns and repairs- Follow up on projects- Collaborate with cross-functional departments- Provide training to new colleagues- Integrate Scientific Atlanta customers to Cisco Show less