Responsible for delivering and facilitating learning interventions to staff from Clerical level through to Management .Experience in process,telephony, softskills and Customer Service training in a classroom environment and also delivery of webinars to a global audience. liaise with the Business Partners, supporting learning and development activities within operational centres. This involves scoping and gathering information to understand business and training needs highlighting… Show more Responsible for delivering and facilitating learning interventions to staff from Clerical level through to Management .Experience in process,telephony, softskills and Customer Service training in a classroom environment and also delivery of webinars to a global audience. liaise with the Business Partners, supporting learning and development activities within operational centres. This involves scoping and gathering information to understand business and training needs highlighting service solutions available and look for opportunities to create or provide an alternative option. Show less

Subject matter expert in the end to end process for Estates and the winding up of customers accounts.Worked to legal and regulatory requirements for the release of customer funds liaising with the banks legal team when necessary.Responsible for training new and existing staff in all processes and telephony training.

Covering all general banking and cashier duties in various branches providing customer service to the highest standard resulting in being nominated and winning the Retail Award for Customer service Officer of the year 1996.Management of Customer Advisors and Business Managers appointments and responsible for being the first point of contact for customer enquiries, queries and complaints.