Wendy Duque Email & Phone Number

• Monitoring trouble ticketing systems for issues and resolutions
• Providing root cause analysis and recovery method from major/critical system issues
• Troubleshooting system issues including replacing hardware and configuration including computers and printers

Columbia SC

• Plan and organize instruction in ways that maximize student learning.
• Employ appropriate teaching and learning strategies to communicate subject matter to students.
• Modify, where appropriate, instructional methods and strategies to meet diverse student’s needs.
• Employ available instructional technology, i.e. the Internet, telecourse, interactive technology, when Appropriate.
• Encourage the development of communication skills and higher order thinking skills through appropriate assignments.
• Contribute to the selection and development of instructional materials in accordance with course objectives

• Assist in reporting problem connecting to the Internet, fix password problems, Email issues
• Assisted with installing the modem and routers along with configuring Troubleshoot customers for DSL, issues including installation and configuration, support users on a variety of network, hardware and software issues.
• Research and resolve technical issues Document detail notes and set up appointments for a technician to physically looking at the line and wiring issues

Sumter, SC

• Working with production teams to document detail standard operating procedures
• Performing setup times ( by timing setups) and evaluating parameters
• filming and documenting setup reductions
• Creating and maintaining files of all improvements activities and the creation of standard work documentation

Florence, SC

• Troubleshoot software created by ADP
• Troubleshoot network printer, contacting vendors when necessary
• Create and reset user name and passwords
• Talk clients through the hiring process on the software system installed
• Configured Computer system for the clients
• Test and escalate issues that could not be resolved immediately

• Assist in reporting problems connecting, password problems, email issues, activating service
• assisting with installing the modem, order new modem
• Conducted training sessions
• Troubleshoot customers for DSL issues including installation and configuration, support users on a variety of network, hardware, an d software issues. Research and resolve technical issues
• Resolve PC issues on Windows and Macintosh operating systems
• Document detail notes and set up appointments in Oracle Database system

Bachelor Of Applied Science (B.A.Sc.), Computer And Information Systems Security/Information Assurance, 3.6

Associate'S Degree, Computer Science, 3.5

Activities and Societies: Phi Beta Kappa