Wendy Brown Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Australia

Working with small and medium businesses to manage their business critical projects. Specialising in areas such as operations management, prioritisation of investment, sustainable project management disciplines, change management and business insights. I bring a range of skills and experience developed over 20 years in consulting, financial services and.

Melbourne, Victoria, Australia

• We are the leading employer of Financial Coaches and Financial Capability Workers in Australia and my role as National Program Manager, Financial Capability is to develop, sustain and lead all our financial capability.
• Developing sustainable, engaging programs – I have successfully led 10 individual financial capability programs, each achieving their YOY targets and outcomes for clients. Due to the success of the programs, we have.
• Significant stakeholder management – Managed relationships with state and federal government stakeholder relations (Office for Women NSW and VIC, DFFH), corporate partners as COTA, Fitted for Work, RMIT as funders and.
• Launched Intersectional Guide to Financial Capability – led the development of ground-breaking research into how financial capability programs can engage communities and build confidence;
• Financial capability framework – developed the framework for all financial capability programs within GSANZ and lead the endorsement of the framework and rollout to our people;
• People leadership & engagement – I have led and engaged a team of +10 Project Leads and Financial Coaches, driving collaboration and driving engagement within the team.

Melbourne, Australia

• My role as Head of Programs was to lead a national team of Facilitators, Community Champions and Program Coordinators within the start up LifeChanger Foundation, to establish sustainable, well-funded educational.
• Program development – Delivered an increase of 350% participation in our education programs, expanding programs into VIC, SA, NSW and QLD;
• Operations focus - Implemented strong operational management disciplines and agile ways of working to ensure the daily operations of our community programs and engagements were delivering exceptional customer experience;
• People leadership – Managed a national team of Program Coordinators, Community Champions and Facilitators, implementing operational rigour and accountability across the team;
• Sustainability – Scoping, developing and implementing initiatives to drive greater community awareness of programs and building sustainable and replicable community programs nationally.

Melbourne, Australia

• My role as Transformation Manager was to lead a team of continuous improvement specialists, driving innovative thought leadership on client experience, continuous improvement and process automation to create scalable.
• Developing roadmap for NAB’s small business customers – Developed the strategic plan to create a new relationship management platform for NAB’s small business customers;
• Digital transformation - Product Owner for the implementation of Live Chat - a digital communication channel for customers, enabling a new channel of choice, higher customer satisfaction scores and increased revenue..
• Project management – Successfully project managed over 15 initiatives to drive exceptional customer experience, revenue growth and cost reductions (driving an FTE saving of c. 20 people in 2018);
• Leadership – Member of the Direct Business Leadership Team, supporting the GMs with business insights and analytics, performance reporting, communication and change management across their businesses;
• Business excellence – Led key actions and accountability for all activities related to ‘Business Excellence’ uplifting the operational excellence of the businesses.

Melbourne, Australia

• My role as National Business Performance Manager was to drive business insights, performance reporting and the delivery of the strategic roadmap for the NAB Health, Medfin Australia and HICAPS’ businesses.Key.
• Leadership – Member of NAB Health Leadership Team supporting the General Manager and CEOs with business insights, analytics on key metrics such as sales pipeline, market share, industry insights, compliance, risk.
• Operational Performance – Responsible for embedding all operational practices across the businesses and ensuring alignment of key transformational projects to business unit and organisational strategy;
• Financial Outcomes – Chaired the Business Performance Committee, driving the actions to generate revenue growth and sales opportunities through key insights in lead/lag indicators across key financial metrics;
• Risk Awareness – Chaired the NAB Health Risk Committee, driving insights and actions to reduce the financial, regulatory, environmental and industry risks associated with the business. This included the development of.
• People – Led the national operations teams with satellite sites in each state and regional areas. Responsible for the communication channels and ownership of the employee engagement metrics and activities to support.

• My role as Executive Manager was to roll out the NAB Health business in 2007 – a new banking business focussed on supporting our healthcare clients across NAB – within VIC, SA and WA. Post rollout, I undertook the role.
• Reach – Successfully formed the new ‘NAB Health’ business in 2007, taking the ‘strategy on a page’ of a new business to support healthcare clients and making it a reality;
• Operational Performance – Responsible for embedding all operational practices across the business and ensuring alignment of key transformational projects to business unit and organisational strategy;
• Sales – Implemented sales disciplines across the NAB Health business, driving sales performance and implementing consistent sales processes and coaching across all bankers.

Melbourne, Australia

Melbourne, Australia

Bachelor Of Commerce - Bcom, Economics

Agile Project Management

Masterclass: Design Business Strategy

Governance & Risk

Bachelor Of Arts - Ba