Accounting/Receptionist / Administrative functions • Billing and Invoicing clients• Invoice maintenance• Product orders• Organizing and inputting manager’s expenses⦁ Answer general phone inquiries using a professional and courteous manner ⦁ Direct phone inquiries to the appropriate staff members ⦁ Reply to general information requests with the accurate information ⦁ Greet clients/suppliers/visitors to the organization in a professional and friendly manner ⦁ Prepare for client/staff meetings⦁ Responsible for incoming and outgoing mail/courier ⦁ Responsible for office supply management, ensuring office supplies are sufficiently maintained ⦁ Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing. ⦁ Prepare and send outgoing faxes, mail, and courier parcels ⦁ Forward incoming general e-mails to the appropriate staff member ⦁ Forward voice mail from the general mailbox to the appropriate staff member ⦁ Coordinate the maintenance of office equipment ⦁ Process, track, and submit expense claims on behalf of Senior Marketing Director ⦁ Maintaining company contact list ⦁ Assist in coordinating and maintaining records for staff office space, phones, company credit cards, ⦁ Make travel arrangements for the Executive Team and other staff which includes booking flights, hotel accommodation, car rental and managing itineraries. ⦁ Provide administrative support to management and other staff Make travel, meeting and other arrangements for staff ⦁ Assist with onboarding new employees⦁ Preparing and reviewing onboarding documents ⦁ assisting at recruitment fairs

• Supervision of 12 personal bankers and day to day operations on the front line.• Reviewing, analyzing and approving daily transactions while adhering to quality, compliance, regulatory standards of HSBC• Provide quality customer service either face to face or through an alternate channel.• Provides guidance and support to staff when resolving difficult inquires or disputes and referring the problem to a higher level when appropriate.• Assuring the staff is fully informed and complying with HSBC bank procedures and policies.• In charge of branch opening and end of day branch balancing.• Handling complex inquires from other departments.• Reviewing and annotating daily branch reports and maintaining appropriate records of daily activities.• Responsible for ensuring that all activities related to servicing and support of assigned areas are completed with accuracy and within a timely manner.• Co-ordinate scheduling for Personal Bankers to ensure adequate coverage for day to day operation of the bank.• Act as the custodian for cash, combinations, keys and negotiable securities ensuring procedures and relative records are maintained in accordance with HSBC guidelines.

• Provides efficient support through completion of duties that are routine and straightforward in nature, either face-to-face or through an alternate channel. • Completes basic administrative support, processing, operational, servicing and/or accounting related duties in support of assigned area. • Adheres to quality, compliance, regulatory and HSBC standards and follows established procedures and policies when completing tasks. • Maintains appropriate records of activities; prepares daily worksheets and reports as necessary. • Responsible for ensuring the accurate and timely processing of all activities related to servicing and supporting activities of the assigned area. • Provides basic customer service support either face-to-face or through an alternate channel as required by the business. • Demonstrates a customer service attitude and may participate in sales campaigns and assisting with mining sales files, identifying sales opportunities and making referrals where appropriate. • Other projects as required.• Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently. • Maintain superior and courteous service to internal and external contacts. • Ensure branch or work area is maintained in accordance with HSBC standards.• Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

• Reporting to Operations Managers• Assist in promoting best practices and ensuring operational objectives are delivered• Knowledge of the AS400, DRS, MASS and Noble Dialer systems• In charge of day to day staff statics• Complete all performance reviews • Equifax manual request• Auditing files and call recordings• Requesting letters from administration• Faxing and emailing debtors and administration as required• Supervisor of the Steve Nash Fitness World out source team• Dealing directly with the client (Steve Nash Fitness World)• Processing of payments• Knowledge of Steve Nash fitness World contracts and policies• Providing consumers information regarding their memberships accounts • Track and monitor daily revenue versus objectives• Training of new employees• Assist skip tracers on their trace assignments and monitor their performance as required• Monitoring and delivering disciplinary plans implemented by managers• Handle complaints• Co-ordinate the initial screening process through interviews• Review and co-ordinate scheduling for staff