Wendy Flora Email and Phone Number

Oversee six branch locations, evaluating the effectiveness of branch office systems through activity reviews and analysis of related reports. Supervise and support branch managers in achieving sales, growth, and profitability goals. Represent the organization in civic and community functions to boost organizational awareness and build additional business. Orchestrate monthly staff meetings to ensure effective communication and stay updated with the latest practices. Administer departmental… Show more Oversee six branch locations, evaluating the effectiveness of branch office systems through activity reviews and analysis of related reports. Supervise and support branch managers in achieving sales, growth, and profitability goals. Represent the organization in civic and community functions to boost organizational awareness and build additional business. Orchestrate monthly staff meetings to ensure effective communication and stay updated with the latest practices. Administer departmental budgets, review budget amendments, and comply with federal and state regulations.Highlights of accomplishments in this role include:• Reduced net credit losses from 20%+ to 7% by implementing a risk management strategy. • Formulated and executed clear plans to decrease the 30-day delinquency rate from over 4% to below 1.5%.• Achieved #1 District in the West honors for showcasing effective performance in 2022.• Enhanced loan production from less than half of the target to surpass the goal of one loan per employee per day.• Developed a high-performing workforce by hiring and training 10+ employees, addressing staffing shortages. Show less

Communicated and integrated the company’s goals, values, strategies, and policies within the district. Tracked long-term and short-term requirements of the district, setting measurable objectives. Adhered to customer service standards and ensured operational and store security. Controlled company inventories and assets, including monitoring expenses and initiating corrective actions as necessary. Delivered support to center managers in coordinating day-to-day operations.Highlights of… Show more Communicated and integrated the company’s goals, values, strategies, and policies within the district. Tracked long-term and short-term requirements of the district, setting measurable objectives. Adhered to customer service standards and ensured operational and store security. Controlled company inventories and assets, including monitoring expenses and initiating corrective actions as necessary. Delivered support to center managers in coordinating day-to-day operations.Highlights of accomplishments in this role include:• Headed 11 centers and 25 employees with P&L management for each location, overseeing budget allocation, cost control measures, and revenue generation to maximize profitability and improve operational efficiency by 40%. • Increased revenue by $116K and profit by $43K within the first six months by identifying new revenue streams.• Maximized team performance by hiring and training 5+ employees and implementing managerial change.• Audited each center on a 30-day rotation to uphold accuracy, detect discrepancies, and enforce compliance. Show less

Spearheaded branch staff functions, including teller, new accounts, and lending duties in line with policies, procedures, and security measures. Applied and enforced established operating policies and procedures and reviewed updates with branch staff to sustain knowledge and compliance. Assisted in setting branch goals and sales objectives and trained team members to deliver superior service. Steered balancing activities, maintained vault and alarm security, and updated branch facility and… Show more Spearheaded branch staff functions, including teller, new accounts, and lending duties in line with policies, procedures, and security measures. Applied and enforced established operating policies and procedures and reviewed updates with branch staff to sustain knowledge and compliance. Assisted in setting branch goals and sales objectives and trained team members to deliver superior service. Steered balancing activities, maintained vault and alarm security, and updated branch facility and equipment. Managed employment needs, performance evaluations, scheduling, training, and motivation of branch staff.Highlights of accomplishments in this role include:• Steered efforts in controlling daily operations of the branch to maximize operational effectiveness by 25%.• Optimized financial accuracy and security measures by conducting audits on a daily, monthly, and quarterly basis.• Played an integral role in strategizing plans to surpass the consumer lending target for the first time in 18 months.• Directed the branch to attain the highest-ever rates of new memberships and consumer lending, setting new records for the branch's performance. Show less

Enhanced customer satisfaction and crafted localized sales and marketing strategies. Provided comprehensive training and development for all employees at each location for optimal utilization and proficient management of vehicle inventory. Motivated staff to reach high goals, promoted an environment of open dialogue, and encouraged employees to present ideas. Performed administrative duties, implemented controls, generated reports, and upheld staffing levels.Highlights of accomplishments in… Show more Enhanced customer satisfaction and crafted localized sales and marketing strategies. Provided comprehensive training and development for all employees at each location for optimal utilization and proficient management of vehicle inventory. Motivated staff to reach high goals, promoted an environment of open dialogue, and encouraged employees to present ideas. Performed administrative duties, implemented controls, generated reports, and upheld staffing levels.Highlights of accomplishments in this role include:• Established and strengthened key account relationships, increasing business growth by over 15%.• Contributed to meeting operational, revenue, and financial goals as outlined in annual business planning.• Secured new clientele, resulting in a notable 20% uptick in rental acquisitions.• Elevated Net Promoter Score (NPS) above corporate benchmarks, clinching the top spot in the region for Q1 2015. Show less

Visited stores in the district according to the store visit program, adhering to state and federal laws and company policies. Participated in examinations, audits, and compliance reviews as directed. Trained store managers to address complex problems and resolve customer complaints, driving recommendations for procedural enhancements. Conducted monthly meetings to review performance, set priorities, and identify deficiencies for proper staffing and readiness through succession… Show more Visited stores in the district according to the store visit program, adhering to state and federal laws and company policies. Participated in examinations, audits, and compliance reviews as directed. Trained store managers to address complex problems and resolve customer complaints, driving recommendations for procedural enhancements. Conducted monthly meetings to review performance, set priorities, and identify deficiencies for proper staffing and readiness through succession planning.Highlights of accomplishments in this role include:• Recognized with the Most Improved District of the Year accolade in the year 2010.• Garnered a nomination for the esteemed District Manager of the Year award in 2010.• Governed a network of 10 retail outlets, leading a team of 50+ employees while monitoring profit and loss.• Offered strategic guidance and assistance to store managers, elevating the performance of the district. Show less