Wendy Freeman Email & Phone Number

Exton, Pa, Us

Exton, Pa, Us

Exton, Pa, Us

Drive product adoption for a portfolio of 40+ accounts by implementing a 3, 6 and 9-month cadence and touchpoint strategy.Proactively monitor platform usage.Further the value of products and services through direct communication with customers and an understanding of their measurable results, business objectives and challenges.Anticipate customer needs and potential issues in a way that enables the customer to take a proactive approach to their employee engagement and culture initiatives.Manage at risk accounts by proactively monitoring and addressing account health issues.Create and maintain a community of institutional knowledge that benefits your colleagues and customers.Increase customer revenue retention and uncover revenue expansion opportunities.

Jacksonville, Fl, Us

• Managed projects related to 25 Global Accounts with a total project cost of $6.5M As primary customer contact, set expectations and acted as escalation point for problems. • Accelerate growth, reduce cost, manage risk, and transform the client’s business using D&B Data Cloud.• Automated risk mitigation process by training Credit and Collections Department staff on a proprietary solution. • Accelerated time to value by conducting value-based consultations to automate credit and collections processes. • Provide excellent customer service to accounts, consultatively ascertain client needs, and present client intelligence data to ensure a high-quality customer experience.• Develop relationships with users, influencers and decision makers within each organization; have a deep understanding of the Dun and Bradstreet products and industry• Identified $250K within Q3 and Q4 of 2018 of new business by reporting to sales on client engagements• Achieved 100% retention rate of existing customer base during tenure as a CSM• Managed implementation of 5 individual Application Programming Interfaces (API) over a 6-month period, in partnership with Solution Architects to meet 60- day implementation requirement to provide clients with real time company and contact information..

Jacksonville, Fl, Us

• Performed Market Analysis Profile to deploy email marketing campaign with the 3rd largest worldwide research firm for a project valued at $175K and 92% of the recipients received the email.• Managed implementation of Application Programming Interface (API) for $90K connecting into SAP for top-selling Forklift Company in the US. • Exceeded $2.5M target year over year from 2006 through 2015 by retaining and upselling the existing managed account portfolio

Herndon, Va, Us

Assess the voice and data communication needs of a business and provide a solution proposing XO products and services.

Milwaukee, Wi, Us

Recruitment and placement of both temporary and permanent employees. Developed and implemented new strategic and tactical account and territory strategy to revitalize sales.