A nurse leader and business owner with extensive clinical and technical skills to ensure my teams provide high-quality, safe patient care and customer service, marked by precision and compassion. As a leader, I inspire and motivate teams through unwavering dedication, clear communication, and ability to foster a collaborative environment where each member feels valued. My strategic management skills enable me to efficiently balance patient care with administrative duties, leveraging data and evidence-based practices to enhance positive outcomes and operational efficiency. My proactive approach to problem-solving and commitment to continuous professional development drive a culture of growth and excellence within my teams.
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Operations ManagerG Logistics Llc Sep 2020 - PresentWe are G Logistics LLC, a Delivery Service Partner with Amazon. We are an established logistics team spearheaded by a high functioning leadership team which runs the daily operations consisting of 120+ drivers and 45+ routes
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Charge Nurse / Assistant Nurse ManagerKaiser Permanente Jun 2018 - PresentOakland, California, UsSupervise/Lead daily activities in a 52 bed unit caring for an average of 200+ patients daily. Monitor quality, service, and regulatory standards via real time audits and rounding.Monitors daily staffing and supplies to ensure payroll and spending are within budget.Champions innovation and change by leading with a calm demeanor, involving staff with diverse backgrounds and experiences in the creative and problem solving process, and creating an environment where it’s ok to try and fail and easy to learn from errors and mistakes.Huddles at the beginning of the shifts to check in with staff, provide information on updates, new policies/procedures, and provide follow up on previous requests - conducted with an upbeat tone to encourage a positive start to the shiftCollaborates with my team and other departments to ensure we are doing the right thing for the patient, then the department. Clearly communicates verbally and in writing to gain influence and approval. Engage others by actively listening and encouraging staff to speak up in a safe environment.Consistently provides equitable and culturally appropriate service to others and our patients, customers and communities. -
Assistant Department Manager (Interim Manager July 2017-June 2018)Kaiser Permanente Mar 2016 - Jun 2018Oakland, California, UsProvide daily operational support for the Interventional Radiology Department and the Special Procedures Suites, which provides support to six specialties (Outpatient Surgery, Cardiology, Pulmonary, Spine, Gastrointestinal and Infusion Services)Implemented process improvement plans with goals to increase efficiency during various points of service, improve patient satisfaction and support provider efficiency. Monitors quality of care via real time audits of procedures with immediate feedback to ensure regulatory compliance. Demonstrated servant leader, maintaining solid collegial relationships with internal department stakeholders and external contracted companies to collaborate, establish, implement and maintain high quality patient care and services.Daily huddles with staff to check in, obtain feedback, and listen to concerns with plan for follow up if unable to immediately resolveResponsive to patients/family service recovery ensuring that the patient care and safety is at the center of everything.Collaborates with each specialty’s chief and manager to improve services across departments. -
Charge NurseKaiser Permanente Dec 2013 - Mar 2016Oakland, California, Us~ Responsible for managing, supervising and assisting the nurse, physician, and support staff, providing administrative support and patient care. ~ Directing the admission, discharge and general flow of patients, and assigning nurses, doctors, and support staff to patients. Remain flexible, prioritize and adapt to emergencies that arise.~ Provide guidance on administering care to new patients or those with special needs and answering questions regarding protocol. ~ Frequently work with other nurses and patients to create a plan of care that is individualized to a patient's needs. ~ Assist in the development and implementation of training courses to help educate and train new nurses and staff.~ Document the performance of nurses, perform evaluations and counsel nurses on unsatisfactory performance. In addition, meet with upper management to discuss personnel and administrative issues and address and solve problems among staff.~ Perform administrative duties including creating schedules, maintaining adequate supplies, informing staff of changes to protocol, and provide clerical assistance to the hospital staff.~ Triage, assess and monitor patients, confer with doctors on a patient's progress and reporting special circumstances. -
Registered Nurse - Emergency RoomKaiser Permanente Jun 2013 - Dec 2013Oakland, California, UsConsistently provide and coordinate care within a designated time frame. Promoted by the Manager as relief charge nurse. Trained and mentored new employees and students. Actively involved in workplace safety, collaborate with team to develop improvements to enhance staff safety, leading to a 10% reduction of job related injuries. -
Emergency Department Clinical Nurse EducatorKaiser Permanente Feb 2006 - Jun 2013Oakland, California, UsDeveloped key training programs for new graduate nurses, experienced nurses, ED technicians, unit assistants and registration clerksInstrumental in the hiring process of clinical and support staff. Participated in the interview process, monitored staff’s performance during the probationary period, provided feedback to employee and managerDeveloped and conducted annual review classes to ensure the competencies of each staff member were current and complete, resulting in 100% compliance by year endEffectively prepared staff for inspections conducted by California Department of Public Health, The Joint Commission, and regional departments. Successfully passed each inspectionFacilitated the following committee meetings: procedural sedation, sepsis, stroke, point of care testing, local product council, nurse practice committee and peer group. Information for each meeting was relayed to staff during daily huddle, classes and annual review resulting in greater staff confidence in the ability to do their job, staff satisfaction, and complianceAssisted in the licensure of additional beds in the ED, the opening of Physician in Treatment area and the Rapid Care areasConsistently met with the department chief, management team and Oakland counterparts monthly to update leadership on education, projects and strategies to attain goals. This ensured standardized education between Oakland and Richmond EDs and led to greater percentage of completed competencies and shared best practicesiSTAT implementation leadKey role in the implementation disaster management drillsConducted mock code blues and pinksSignificant role in the implementation of a new Epic EMRDevelop, implement, and evaluate educational, process improvement initiatives to meet regulatory requirements and organizational, departmental, and discipline-specific needs.Participates in leadership projects, meetings, committees and improvement activities. -
Staff NurseKaiser Permanente Jun 2002 - Feb 2006Oakland, California, UsConsistently provide and coordinate care within a designated time frame. Trained and mentored new employees and students Promoted by the Manager as relief charge nurseActively involved in workplace safety, collaborate with the team to develop improvements to enhance staff safety, leading to a 10% reduction of job related injuries -
Registered NurseHumanistic Alternatives To Addiction Research And Treatment Oct 2011 - PresentAccurately administer and dispense methadone, buprenorphine and naloxone, and buprenorphine to clients Assess clients with their requests for dosage increases and decreasesMonitors each clients for behavioral/physiological changes to determine if dose adjustments are needed and/or if additional interventions are warrantedProvide support and education to new and returning clients on addition and health issues and escalates to physician or counselor as needed
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Clinical InstructorNcp Vocational School Dec 2005 - Jun 2006London, London, GbMonitored and evaluated the progress of group of nursing students through their med-surg clinical rotation.Assess the progress of each student through daily rounding and review of the plan of care for each patient.Document the performance of each student and conduct evaluations for each student.Conduct post clinical conference to review each student's patients, concerns, and new procedures. -
Research AssistantSamuel Merritt College Dec 2001 - Jun 2002Oakland, Ca, Us -
Professional Services AssociateAlza Mar 1998 - Jun 2000Seattle, Washington, Us
Wendy G. Education Details
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Samuel Merritt UniversityNurse Practitioner -
University Of California, Santa CruzMcd Biology -
St Joseph Notre Dame
Frequently Asked Questions about Wendy G.
What company does Wendy G. work for?
Wendy G. works for Kaiser Permanente
What is Wendy G.'s role at the current company?
Wendy G.'s current role is Manager at G Logistics LLC.
What schools did Wendy G. attend?
Wendy G. attended Samuel Merritt University, University Of California, Santa Cruz, St Joseph Notre Dame.
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