Wendy Gentry Email and Phone Number

Coordinate day-to-day activities for Sales Managers for location with 208 rooms and 2,500 square feet of meeting room space. Collaborate with Social, Military, Educational, Religious, Fraternal (SMERF) Manager and Director of Sales to identify areas of opportunity to increase market share. Complete renovation of entire property and undergoing the re-branding process.

Coordinate day-to-day activities for Sales Managers for location with 208 rooms and 2,500 square feet of meeting room space. Collaborate with Social, Military, Educational, Religious, Fraternal (SMERF) Manager and Director of Sales to identify areas of opportunity to increase market share. Complete renovation of entire property and undergoing the re-branding process. Assisting the Executive Committee with day-to-day activities. Ensuring to be self motivated , organized and high motivator.

Perform all Front Office duties, fielding incoming and outgoing phone calls, guest service requests and guest service recovery when essentialEnsures proper billing for guests, direct bill accounts and CLC website. Ensures all guests are receiving the quality products, guest service recovery when necessary.Setting up and negotiating Locally Negotiated Rates. Locally negotiated rates increased $7.63 ADR. ($79.30-> $86.93)Ensuring communication between hotel management and guests.Acting MOD on weekend shifts.

Sales and Catering Assistant: October 2016- January 2017Executive Office Administrator: January 2017- May 2017

Collaborated with Director of Sales and Catering Sales Manger. Participated in daily manager meeting, logged notes for the team and passed down essential information. Detailed BEO's, set up and executed events. Ensuring repeat clientele

Providing excellent care for children of multiple ages, varying from 2 weeks to 12 years old. Cleans, plans activities, follows a time schedule and actively participates with the children.

Checking in guests, making sure a guests stay is up to their expectations, filing paper work, direct billing of airlines and uses OPERA operating system.

Provided excellent customer service to customers. Scheduling employees, assisting customers, completing paper work on the computer. Working with coworkers to complete the tasks at hand. Keeping the store clean, neat and well stocked.

Providing excellent care to children, of multiple ages (varying from three days old to 13 years old), while their parents were at work. Prepared meals, served meals and cleaning up after the children. Helped encourage children to explore and experience the world.