Wendy G. Email & Phone Number

Port Orchard, Washington, United States

Program Administration for all non-enterprise applications for Public Works. Develops and prepares plans and proposals, develops policy and procedures related to technology issues, and prepares summaries, recommendations, progress and special reports for Public Works. related to technology needs and progress or performance/ workload. Work with the records manager to ensure electronic records are appropriately created, managed, preserved, secured and are discoverable and disclosable as needed. Project Management: Manages technical projects for Public Works. Provides technical advice and expertise for multi-phase technology projects. Develops scope to include complexcomprehensive plans and recommendations; defining the project tasks and resource requirements; prepare for quality assurance; project tracking and managing the timeline; providing direction and support to the project team, including coaching and coordinating of staff to accomplish project tasks and goals. Prepares executive level presentations, narratives, summaries, reports and communication regarding evaluation and assessment of progress and results. Expert leadership in planning, scheduling, coordinating and training for end-users. Evaluates and researches new technology to increase efficiencies for employees and customers. Technical Assistance and Support: Hands on work supporting user requests including technical issue resolution and providing assistance to staff with all aspects of Public Works technology platforms. This includes, but is not limited to, phones, computer issues, iPad management, SharePoint issues, remote work issues, and other associated technology needs that are not the responsibility of Information Services staff. Diagnose and troubleshoot a wide range of issues and work stoppages and assist with resolution. Develop operation instruction, procedures, standards and best practices for users to refer to for technology related issues.

Redmond, Washington, United States

Managed high profile Microsoft product releases from end to end on my.visualstudio.com for the following high visibility products Windows 10, Windows 11, Office 2021 and Visual Studio 2022. Documented release risks and maintained a schedule of planned releases. Collaborated processes with multiple product teams using the Plan of Record (PoR). Determined impact of a Change Request and communicated to stakeholders. Improved release management framework by defining roles and responsibilities, creating templates and procedures, and implementing escalation and support frameworks. Provided leadership, direction and definition for the release management function including planning, scheduling, test coordination and implementation.

Bellevue, Washington, United States

Researched and implemented a modernized billing system for a multi-million-dollar program, in returning reducing staff expenditures. Managed timelines for strategic plan, collaborating with other district offices. Developed scope of work, structures, tasks, and cost estimates for projects. Lead a continuous improvement project plan for the department. Ensured project and data compliance with district guidelines and budgets. Developed and implemented process improvements. Investigated discrepancies in reported inventory quantities.

Bellevue, Washington, United States

Created and maintained comprehensive documentation per state reporting. Coordinated strategic programs and activities according to district guidelines. Managed changes in department costs and schedules. Collaborated with internal resources and third parties/vendors. Measured program performance using appropriate tools and techniques. Developed project scopes and objectives ensuring feasibility.