Review and maintain Accounts Receivable department policies, procedures and training used to maintain and achieve high level performance levels.• Ensure team is providing billing support to all departments and maintain revenue stream• Performance reviews for all AR staff• Facilitate team meetings for team building• Provide data to General Manager and/or Owner showing trends, insurance updates, revenue stability, staffing concerns, issues between departments and overall status of all items regard monies received. • Work with multiple insurance companies regarding claims to troubleshoot issues and adjustment requests• Training staff on all aspects as needed to ensure that all areas of AR are covered and supported.

• Review and maintain Customer Service department policies, procedures and training used to maintain and achieve high level performance levels. • Represent Customer Service at cross functional meetings to include Claims, Provider Relations and Finance in maintaining an open line of communication for potential inbound call drivers • Performance reviews including call audits, accuracy audits, and monthly reviews • Facilitate team meetings for team building • Provide data to Customer Service Manager showing call trends, service level and metrics for inbound provider calls • Work with Claims to assist in troubleshooting claims issues and adjustment requests • Work with Finance regarding refund requests, applying refunds received from providers, review of offsets completed, outstanding balances due • Assist Provider Relations in education and notification of practice or policy changes

• Process, print and mail all new and pending refund requests• Apply refunds received from providers and apply accordingly• Educate providers and Customer Service on refund requests, how those are applied on remittance and assist with reconciliation when needed• Refund all refund requests for accuracy • Work with all facets of Finance to void/reissue outstanding checks, submit paperwork for any account payable checks needed and escheatment checks from 2018 and prior if necessary • Any and all miscellaneous correspondence from provider regarding any outstanding balances

• Provide information, education and assistance to members, providers, other insurance companies or member representatives with benefits, eligibility and claims. • Demonstrated best practices to new customer service representatives • Research and resolved member issues escalated by other departments internally. • Assist fellow CSS with questions regarding aging, reference materials and call handling. • Maintain confidentiality for all members as per HIPPA guidelines

• Assist associates with customer questions and needs including being well educated in the policies and procedures of the company. • Maintain a confidentiality of all customers and pharmacy patients as per HIPPA guidelines. • Required to account for all financial transactions during the course of a shift to insure accuracy at all times including cash management of 3 or more cashier tills and safe deposit.