Wendy Gray is a Deputy Director of Quality and Nursing at NHS North Hampshire Clinical Commissioing Group. She possess expertise in service improvement, workshop facilitation, coaching, healthcare, leadership development and 15 more skills. Colleagues describe her as "The NHS Improving Quality Endoscopy Team have recently developed ‘The Productive Endoscopy Unit’ in conjunction with some test sites, which is based on the highly successful ‘Productive’ series. However, the series was missing any modules directly related to the quality of the patient experience. This has now been rectified by the addition of a specific module that contains tools and advice to help units discover what their patients really think of them and the processes they have to go… Show more" and "Wendy was one of the trainers engaged by the Quality Health Network in Ontario to lead a one day workshop about driving change in healthcare through the understanding of the Patient Experience. Wendy was a fantastic presenter and an excellent communicator. Throughout the workshop, she used techniques along with her colleague, to actively engage all of us as participants. I learned a great deal of practical ways to involve patients in an effort to flush out the missing (often… Show more"