Laid off

• Lead the architecture, design, deployment and support for internal facing SharePoint systems by conducting research and reviewing requirements analysis. • Ensure SharePoint applications are scalable, extensible and secure.• Evaluate SharePoint trends in competitive environments and assess current strategies to identify process inefficiencies through gap analysis. Create sensible solutions to improve business optimization. • Led the creation of the Risk Management and Configuration Management Database (CMDB) within SharePoint. • Overhauled operational workflow to launch CMDB into new processing platform.• Created workflow diagrams and Visio charts to clearly demonstrate processes and timelines.

• Regularly exerted influence outside of the immediate team to drive change through broad solutions technical leadership, impacting significant technical direction.• Partnered with Information Technology team to support the requirements needs for the Legacy Management (LM) data reporting, analytics and special projects. Performed compilation, analysis and reporting of LM data.• Identified and pursued opportunities to utilize data delivery and business solutions techniques to optimize their contribution to resolving business issues. • Delivered and increased efficiency and effectiveness of the reporting needs through key stakeholder engagement.

• Led SharePoint configuration management planning efforts; Created and maintained SharePoint documentation libraries.• Led the user research and the subsequent design of information architectures, structures and navigation.• Configured Security in SharePoint environment and created, modified, and managed Standard Operation Procedures (SOP) documentation for the Defense Forensics and Biometrics Agency Information Technology department.• Tracked all SharePoint issues and system changes in a product document and reported changes and configurations.• Captured and maintained all hardware/software inventory to assure quality for future audits.

• As SharePoint Site Collection Administrator, created, configured and maintained site collections. • Facilitated IT enterprise architecture across organization's enterprise transformation programs.• Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.• Provide level 1 and 2 support for users remotely and onsite: Supported Windows environment and Linux systems.• Supported the daily maintenance, configuration, and security of servers, workstations, and other network peripherals in a mixed Windows and Linux environments.

• Tracked and created incidents in the ServiceNow System.• Provided level 1 onsite support for users at two key offices located at Clarksburg and Bridgeport WV, coordinating and working closely with level 2, 3 support and infrastructure management.• Key contributor on the success of the implementation of the IT Infrastructure such as servers, firewalls, routers & switches and end user computers.

• SharePoint Site Administrator for the NASA Independent verification and validation (IV&V) program. Created, maintained and modified all SharePoint sites. • Allocated site permissions for onboarding and off boarding employees.• Performed and created documentation that utilized the VLOOKUP, concatenate and substitute mainly in InfoPath and SharePoint Designer.• Created pathway to business continuity during a time of government shutdown; Successfully created the TENS (TASC Emergency Notification System), a system designed in SharePoint for emergency use for Program Managers to allow for emergency employee contact during times of closure. • Through JIRA and VISIO, created mission overview for the Human Exploration and Operations (HEO Ingratiation); document was linked to a report from JIRA that provided current state of the requirement for all teammates to view.• As Project Management Assistant (PMA), created a Monthly Project Status Report viewed by the customer (NASA) and senior leadership at TASC.

IT Support

• Create, review, approve and coordinate Structured Product Labeling for development and marketed products as necessary to aid in the readiness for electronic submission transmission to FDA.• Proficient in Structured Product Labeling (SPL) software use.• Monitor FDA’s websites, DailyMed and RLD labeling to ensure compliance with SPL’s.• Ability to manage timelines within a project team environment.• Ability to operate electronic document management systems.

• Provide Tier 1 and Tier 2 support at multiple locations for a Global Company.• Maintain hardware/software on desktop, laptops, printers and PDA devices.• Troubleshooting hardware and software problems.• Training staff members on the processes of the IT Service Center.• Installing software and application to user standards• Installing and configuring the peripherals, components and drivers• Provide on-call support for IT Service Center.

• Troubleshooting with clients and consultants on hardware and software problems.• Installing, supporting, and maintaining laptops, desktops, servers, G3 PBX and Audix VM phone system.• Perform checks of systems/software, set up new computers, perform data backups, apply operating system updates/configuration changes, add/delete/modify user account information, manage passwords, and document system configuration. • SharePoint design experience, including Document Management and working with collaboration features within SharePoint (blogs, wikis, and team sites).• Designed and implemented Data Center consolidation project.• Experience supporting the computing and telephone environment in a 24 X 7 work environment for a multi-national organization.• Documented and maintain inventory of all software licensing, hardware and vendor services.• Organize IT support during companying meetings for onsite and offsite consultants to resolve issues, provide solutions and strengthen IT and business relationships within the organization.

•Worked on contracts with the FBI Center Card Scanning Service (CSS) branch. Processed FBI fingerprint cards/records with a FBI Secret Access clearance.•Operated scanning equipment consisting of DBA’s ImageClear high-volume fingerprint scanners and flatbed scanners.•Learned to use custom software that ran on DBA’s ImageClear and flatbed scanners and helped to correct software problems.•Completed data entry from split screen, typing 55 wpm and providing administrative assistance for main office.•Provided administrative support at DN American contractor’s office.•Created PowerPoint presentations; completed scheduling, filing, and generate reports.•Organized information for job fair presentation, arranged travel, and provided Administrative Assistance to the CEO.