Wendy Hopley Email & Phone Number

Sydney, Australia

• Consistently achieved financial revenue targets in metro and local print and digital advertising sales
• Consistently achieved 50 outbound calls per day managed and executed through SFDC campaigns
• Executed consultative solution-based selling according to individual client needs
• Developed and maintained excellent relationships with customers through consistent contact and prompt execution of post-sales care
• Relationship management with internal stakeholders to deliver advertising sales solutions within tight deadlines
• Developed exceptional data entry skills, with a high degree of accuracy and data integrity, facilitated through the use of Siebel, Salesforce CRM and Cybersell

Sydney, Australia

• Received emails from customers and managed the assignment of these to relevant internal stakeholders
• Composed and communicated quotes for customers based on individual needs
• Conducted prompt follow ups by phone and email with existing customers regarding quotes and deadlines
• Completed data entry tasks including ensuring data integrity across all customer accounts
• Achieved >$1million to a financial target of $750k in FY11

Sydney, Australia

• Utilised active listening skills to build confidence, trust and integrity with customers
• Conferred with customers by telephone to provide information about products and services, process orders and conduct complaint resolution
• Anticipated and negotiated difficult situations to achieve results in line with the needs and objectives of the Contact Centre and the expectations of customers
• Demonstrated adaptability and flexibility through a willingness to try new approaches to task completion
• Ensured accuracy and data integrity across all classified advertising