Wendy Hopley Email & Phone Number

Sydney, Australia

• Consistently achieved financial revenue targets in metro and local print and digital advertising sales• Consistently achieved 50 outbound calls per day managed and executed through SFDC campaigns• Executed consultative solution-based selling according to individual client needs• Developed and maintained excellent relationships with customers through consistent contact and prompt execution of post-sales care• Relationship management with internal stakeholders to deliver advertising sales solutions within tight deadlines• Developed exceptional data entry skills, with a high degree of accuracy and data integrity, facilitated through the use of Siebel, Salesforce CRM and Cybersell

Sydney, Australia

• Received emails from customers and managed the assignment of these to relevant internal stakeholders• Composed and communicated quotes for customers based on individual needs• Conducted prompt follow ups by phone and email with existing customers regarding quotes and deadlines• Completed data entry tasks including ensuring data integrity across all customer accounts• Achieved >$1million to a financial target of $750k in FY11

Sydney, Australia

• Utilised active listening skills to build confidence, trust and integrity with customers• Conferred with customers by telephone to provide information about products and services, process orders and conduct complaint resolution• Anticipated and negotiated difficult situations to achieve results in line with the needs and objectives of the Contact Centre and the expectations of customers• Demonstrated adaptability and flexibility through a willingness to try new approaches to task completion• Ensured accuracy and data integrity across all classified advertising