Customer Service Manager
CurrentImprove Customer Service quality results by studying, evaluating, and re-designing processes: establishing and communicating service metrics, monitoring and analyzing results; implementing changesEffectively lead a Customer Service team to offer and provide exceptional customer satisfaction by recruiting, training, coaching, counseling and disciplining employees; communicating job expectations; planning; monitoring; appraising and reviewing job contributions; enforcing policies and procedures.Achieve Customer Service objectives by contributing customer service information and recommendations to strategic plans; implementing quality and customer service standards; resolving problems; identifying customer service trends; determining process improvements and implementing changeDetermine customer service requirements by maintaining contact with customers; visiting operational environments; analyzing information and applications