Wendy Jenkins Email and Phone Number

I provide dedicated time, support, encouragement and motivation to a variety of clients to understand where they are now, and where they want to be. I work to explore strategies and techniques to reach their goals, and overcome obstacles, and build confidence and evaluate all possible options.

A passionate learning & development professional, with proven experience who strives to work with individuals to reach their potential and inspire further self-development.Generating creative learning environments to reach people at all stages of development by design and delivery of clear and engaging training that encourages audience participation through open discussions and questions.Ability to elicit customer requirements by developing strong relationships with key stakeholders to reach organisational goals, using strong emotional intelligence to achieve growth outcomes for people, teams and organisations. Highly dependable and determined to ensure that all objectives are met and usually exceeded, by focusing on people and coaching them to find ways forward from set-backs and solutions to overcome lack of confidence.

Undertook full training needs analysis with managers & stakeholders in preparation for employee relation training programmeWorked on project team to design and deliver new policy and process framework for managersDesigned and implemented a blended and flexible learning approach to support manger’s with new framework using face to face modules and online contentWorked with key stakeholders and external providers to identify ways of maximising return of Apprenticeship LevyWork with key stakeholders to develop programme to support high-performance coaching strategy Design and delivery of new centralised employee induction programme to support new on boarding initiatives

Responsible for creation of highly successful ILM management development program offering Level 2 Award in Team Leading up to Level 5 in Leadership and Management Responsible for gaining full ILM approved centre status with highly rated QA auditsAchieved 89% of managers and team leaders gaining an ILM qualification and 60% of new management roles recruited from within the business Designed and delivered a range of creative and innovative modules for management development programme using utilising a blended learning approach to suit the needs of different business areas.Management of cohorts to assess learning outcomes, assessing & marking of assignments against ILM criteria.Instrumental in creating a great customer experience within Spectrum Property Care, with the result of improved net promoter and customer satisfaction scores through enhanced staff behaviours and linking the front of house to the back office. Providing 1-1 Coaching across the business to support individuals to evaluate and improve efficiencies to reach their maximum potentialInstrumental in delivering new performance review strategy following business restructureSuccessfully managed team for 8 months due to mangers long term absence and achieved manager of the quarterResponsible for design and delivery of highly successful resilience and mindfulness workshops to support employees through major changeDesigned and delivered informative mental health workshops for all managers to raise awareness and understanding of common mental health disorders and explore practical ways to support members of their teams and others they may work with.

Volunteer counsellor offering counselling to a wide variety of clients offering both short term and long term counselling

- Proven expertise in the Office products and documents solutions market.- Background in customer support, sales development and product training- Responsible for planning and co-ordination of all major national installations and training schedules throughout the UK.- Customer Training Manager since 2003 responsible for managing and building a national customer training team- Implementation of PDA management system for efficient reporting and management of customer training team to meet requirements of ISO accreditation. - Delivery of key junior management training- Co –ordination and delivery of monthly company induction days.-Delivery of quarterly training revues with directors and heads of departments.-Working closely with product managers and European technical support teams to provide training on all new products and software launched to all areas of the business.

-After sales training support to regional customers-Digital product colour support specialist