Executive Director at Waterstone on High Ridge Luxury Independent and Assisted Living Community

 Successfully maintained over 96% occupancy for the four years while new competitors arrived. This was done without offering incentives, keeping revenue above budgeted levels year over year. Created several successful relationships with the area hospital, skilled nursing facilities, Doctors to ensure a steady flow of professional referrals.  Increased customer service satisfaction with implementing the say yes system, utilizing all the staff, to ensure any patient concerns are dealt with in an expeditious manner.  Successfully increased NOI during the four years in the position by monitoring expenses. Negotiating revenue producing leases with each tenant.  Set a standard of excellence among the clinical team where upon trust with the residents and families was gathered quickly and successful relationships developed. Ensured that all State and Federal Regulations were being adhered to and experienced deficiency free surveys while maintaining the highest degree of quality care to the residents. Over saw several million-dollar renovation projects of the communities including common areas, kitchen and nursing areas and apartments to keep up with the area competition. Built an A team of Department heads with over 100 years of experience in Senior Living. Currently experiencing an employee retention rate of 98%. Chosen to be the Brookdale Executive Director Partner in Connecticut, partnering with new Executive Directors to train them on the Brookdale systems and the Brookdale culture. Willing to work in all departments to ensure that the community is run efficiently and smoothly.

  

  