Wendy Kennedy Email and Phone Number
Wendy Kennedy work email
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Wendy Kennedy personal email
An experienced operations manager, change practitioner and advocate of people. I shine my brightest when managing and navigating complex projects, where the betterment of customer experience and people outcomes inform the strategic direction of an organisation. I am an expert in digital technology, communications, UX, project and product management, strategic change management and team leadership.I play well with others, I get it done, I'm smart, I'm honest and respectful, I tell it like it is, I always have your back and I am a long time sufferer of the "pollyanna" syndrome.... or so I am told.
Officeworks
View- Website:
- officeworks.com.au
- Employees:
- 6358
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Client Relationship Manager - Box Of BooksOfficeworksAustralia
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Chief Operating OfficerBox Of Books Feb 2020 - Present -
National Operations ManagerCopyright Agency Sep 2016 - Jan 2020 -
Support ManagerCopyright Agency Jun 2014 - Aug 2016Victoria, Australia• Direct point of contact for School customers for all support, product, training and daily administration needs resulting in a positive net promoter score.• Delivering on operational KPIs : piloting/evaluation, support responsiveness, on-boarding, and support and general response to queries.• Development of operational processes and collateral on an ongoing basis to scale the business. • The voice of the customer to drive feature development and technical adaptation. • Delivering insight to schools, teachers and users through reporting and analysis.• Winning retention and advocacy from customers.
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Change ManagerNational Australia Bank Feb 2009 - Aug 2013Customer Development/Customer ExperienceNational Australia Bank – Customer ExperienceChange ManagerEngaged to design, develop and implement a program that encouraged head office employees to provide hands on help to customer facing teams, i.e. nab stores, during peak periods such as Easter and Christmas. Responsibilities included:o Develop proposal o Stakeholder engagement and managemento Risk assessmento All communications planning and deliveryo Training development and deliveryo Post implementation reviewNational Australia Bank – Customer DevelopmentChange ManagerEngaged to work on a three-year project that focused on providing fair value to nab customers. Responsibilities included:o Create strategies to develop and imbed fair valueo Recommend product, process and system improvementso Stakeholder engagement and managemento Monitor timelines and flag potential issueso Review ongoing results and address stakeholder concerns/feedbacko Train, coach and mentor employees -
Sales Manager Support/Change AnalystNational Australia Bank Jan 2006 - Jan 2009Customer Contact CentreSales Manager Support /Change AnalystEngaged to provide administrative and leadership support to the Head of Sales. Responsibilities included:o Prepare and distribute weekly sales results for senior management and stakeholderso Contact centre communicationo Contact centre data analysis and reportingo SME for customer service management systems and databaseso Oversee and participate in hiring and training of 150+ sales and service employeeso Act as second in charge to Head of Sales managing multiple sites with 400+ direct reports
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Retail Store Manager/Customer Contact Centre People LeaderNational Australia Bank Jan 1989 - Jan 2006Various Melbourne Cbd Retail Stores And Customer Contact Centre
Wendy Kennedy Skills
Wendy Kennedy Education Details
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Monbulk College
Frequently Asked Questions about Wendy Kennedy
What company does Wendy Kennedy work for?
Wendy Kennedy works for Officeworks
What is Wendy Kennedy's role at the current company?
Wendy Kennedy's current role is Client Relationship Manager - Box of Books.
What is Wendy Kennedy's email address?
Wendy Kennedy's email address is wk****@****.com.au
What schools did Wendy Kennedy attend?
Wendy Kennedy attended Monbulk College.
What are some of Wendy Kennedy's interests?
Wendy Kennedy has interest in Social Services, Children, Education, Environment, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Wendy Kennedy known for?
Wendy Kennedy has skills like Project Planning, Change Management, Employee Training, Workshop Facilitation, Internal Communications, Stakeholder Engagement, Risk Assessment, Customer Experience, Customer Satisfaction, Resource Management, Team Leadership, Behavioral Interviewing.
Who are Wendy Kennedy's colleagues?
Wendy Kennedy's colleagues are Chenade Rodrigues, Jyotika Jain, Nebiat Wubneh, Mary Rana Angelique Narvaez, Charles Horne, Levi Whitehall, Linh Chau.
Not the Wendy Kennedy you were looking for?
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1health.qld.gov.au -
1electus.com.au -
Wendy Kennedy,
Director - Shrm, Organisational Learning And Development & Leadership At Support Staff (Aust.) Pty LtdGreater Adelaide Area2eword.com.au, aib.edu.au3 +614030XXXXX
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1gmail.com
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