Wendy Klein Email & Phone Number

Experienced business and manufacturing professional. Currently work for DuPont HIMS in Hemlock, MI. Previously responsible for claims processing, bill payment, and call center activities in the insurance industry. Previously responsible for procure-to pay, accounts payable, vendor master, staffing, onboarding, and supervising multiple teams, employee evaluations, training, scheduling, payroll review, billing, new and improved work processes and start-ups, tracking turnaround time for completing requests, physical property testing, weathering, ISO/QS Implementation, and database development and input. I have prepared continuous customer service team activity summaries and presented them to upper management at The Dow Chemical Company.Worked with internal and external resources through shipping, ordering and stocking of supplies, and selection of new materials.Working with subject matter experts to accomplish business needs while in the roles of Supervisor, Product Steward, auditor, and Six Sigma team member. Participated in internal and external safety and quality audits, Near Miss and Root Cause Investigations, as well as developed compliance programs to meet several standard protocol and certification requirements including ISO.Authored numerous Operation and Maintenance and Calibration procedures and conducted pre-startup and Management of Change reviews resulting in a safe work environment, document control, and ISO and QS900 certification.Created cross training documents and schedules to ensure no business need gaps and that each individual had established goals and training in each area and upper management could see any overlaps in staffing.Developed a shipping process, working with an outside vendor, to deliver materials globally to meet the needs of multiple businesses improving the delivery time and reducing costs.Initiated new business start-up including: methods, safety procedures, materials, sales, invoicing, budget, purchases, brochure and website development contributing to business expansion greater than 50%.

Listed skills include Customer Service, Team Building, Recruiting, Organizational Development, and 37 others.