A leader on the Senior Management team, provides vision, leadership, and strategic planning and implementation of organizational goals, priorities, effective processes, and technology that support the branch operations and contributes to an enhanced member experience. Collaborate with Retail Regional Mangers, Branch Managers and Retail Operations leadership along with organization leaders to develop a long-term branch expansion and transformation strategy including building designs and staffing models. Works with leadership team on long and short-term planning. Initiate, coach and guide the implementation of projects and activities to achieve a high level of results, and in support of organizations strategic plan. Provide effective leadership, mentoring and coaching to team members to promote growth and internal promotion.Implement annual strategic plans and oversee department budget to accomplish objectives.Oversight of legal, regulatory, economic, competition, compliance, and technology considerations which may affect the credit unions retail and branch operations.

Manages the member services team to include the delivery of daily branch operations to support member excellence. Develops and coaches the member services team to foster employee engagement and commitment. Responsible for analyzing member services metrics to drive results and create process improvement. Maintain & monitor compliance requirements to grow the member experience. Support culture and change management initiatives.

Experienced professional who excels in mentoring successful teams to improve process, performance and continuous learning through employee development and engagement.Operational Management – process design, strategy, capacity, quality improvement, partnerships with crossfuntional teams and production & planning Human Resources – interviewing & hiring, onboarding, engagement, performance management, salary increases, reward & recognition and managing conflict Demonstrates commitment to employee talent development through coaching and mentoring Manages policy & procedures, process improvement and project initiativesDevelops and monitors risk management controls to ensure effective complianceVendor Management – contract negotiation and monitors service level agreements Responsible for annual department budget