Wendy Lambert Email & Phone Number

A natural leader. that does what’s right – for customers and colleagues – and inspire others to do the same. Have a knack for finding creative solutions to everyday challenges. Apply the skills that have made me a successful Branch Manager and help drive the customer banking experience. Responsible for creating a culture of excellence and an environment that delivers an exceptional experience for both customers and employees. Delivering a great customer experience by owning issues from start to finish, being courteous and professional and always doing the right thing. • Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer • Achieve a positive employee experience and build a high performing team that prioritizes controls and drives business results• Set employees up for success by setting clear objectives for the branch and for each employee, and monitor progress and track results • Develop individuals’ skills and helping them plan their long-term career goals • Recruit top talent and ability to forecast staffing/scheduling needs to ensure adequate staff is on hand to support our customers. • Improve revenues and expenses and grow the business, while exceeding customer expectations • Ensure that the branch team complies with policies, procedures and regulatory banking requirements• Establish and maintain effective relationships with customers• Excellent interpersonal, verbal and written communication skills • Superb probing, analytical, problem-solving and decision-making abilities • Demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements• Strong community involvement and/or experience building partnerships with local businesses and organizations. • Demonstrated ability to plan, manage and flex staffing to meet changing Branch and customer needs, understanding of workforce planning.

Listed skills include Banking, Credit, Loans, Customer Service, and 31 others.