Professional Loan Servicing Skills• Able to be cross trained in several areas of loan servicing including: underwriting, escalations, remediation, and loss mitigation• Utilizing high attention to detail to ensure that all calculations and document is accurate to ensure underwriting, compliance, and quality customer service• Adapting quickly to the constant changes companies go through as they become more efficient and customer friendly. • Administering short sales and deed in lieu of foreclosures by verifying regulatory compliance with HAFA, and other regulatory bodies• Conducting research to make sure that procedures were being followed with the correct documentation and with accurate information• Honest, loyal and dedicated person, there is the ambition to succeed in any environment. • Working the secondary market to sell loans to other banks according to regulations and investor guidelines• Providing excellent customer service with internal and external customers by actively listening to all parties involved and ensuring accurate and accountable information• Effectively multitasking by utilizing highly effective time management to prioritize workloads and complete assignments on time while reflecting organizational priorities• Providing excellent customer service while working with difficult and angry customers while maintain the highest levels of professional and negotiating with customers to obtain mutually beneficial results• Coordinating with outside parties, including police, community members, attorneys, and public works departments to make sure foreclosed • Engaging in process improvement to create more efficient documentation and reporting procedures • Proficient in Microsoft Windows, Word, Excel, Outlook, FiServ, other proprietary software