Customer Service and Procurement

IMCD Australia is a large International Company with over 100 employees Australia WidePosition - Customer Service Officer - Team of 13 people - Lubricants/Petrochemicals/Coatings & Construction/Food & Filtration/Performance Products/Plastics & Rubbers and NZ ExportsPosition Responsibilities:• Management allocated trainer for staff in all areas of customer service• Management allocated trainer for all staff of ERP Systems• Assistant to Customer Service Supervisor• Specialised area "Bulk" Chemicals; arranging B-Doubles of Petrochecmicals & ISOtanks of Lubricants* Process export orders and arrange shipping paperwork includ. M041, DG Hub, SDS, CofA and SLI• Process sales and inventory transactions from Customers and Suppliers onto ERP System• Placement of orders on local suppliers and liaise with warehouse for deliveries• Stock inventory entries and allocation of stock to customer orders• Liaise with accounts and follow up outstanding accounts with customers• Ensuring IFOT is met and the processing of reports for management as required• Process Purchase Recs and LDA’s ex BP & IOR for bulk Keros & Solvent Orders• Initiate and maintain customer, supplier and product master files in ERP System• Invoicing and Credits for both Customers and Suppliers• Liaise with Warehouse re orders and stock supplies• Liaise with Shipping and Transport Companies• Liaise with Customers, Sales and Business Managers re progress of orders/stock• Respond to service needs and complaints as required and monitor outcomes and/or if necessary discuss with Sales Personnel and Business Managers.• Provide Customers with CofA's, SDS's & PDS's • Run weekly/monthly reports on outstanding orders and stock control• Attend and contribute to meetings• Supporting Management and leading my team as required• Ensure all business activities comply with relevant Acts, legal demands, ethical standards and Company Procedures and LOA requirements.

Avon Representative / Part Time BusinessAchieved High Sales and received President Club AwardsResponsibilities include:•Setting up and canvasing my Avon business and customer base through marketing and promotions•Promoting products through brochure sales and face to face contact with customers•Supplying samples and demonstration products•Taking orders by phone, email, text messages and in person•Placing orders with Avon via website or phone•Processing returns and liaising with customers to resolve and complaints and/or issues•Packing and delivering orders, collecting payments and making payments to Avon•Organising & Running Home Sales and Promotions•Canvassing new areas and customers

Sales, Clerical, Accounts, Purchasing, Shipping - Import & Export