- Conducted manual testing for warehouse management software to ensure functionality, accuracy, and reliability across various operational workflows.- Set up, configured, and troubleshooted PCs and Android devices, including scan guns, to support the business operations of our clients.- Documented troubleshooting steps and technical instructions in a knowledge base to streamline support and improve the integration of our system into existing business workflows.- Collaborated with development and support teams to identify, track, and verify the resolution software bugs, enhancing system performance and user experience.

- Coordinated with faculty to develop a user-friendly web dashboard for wildlife data visualization.- Ensured data integrity, and collected and organized wildlife trajectory data.- Applied clustering to analyze human-wildlife conflict data, revealing insights.

- “Employee of the Month,” June 2022- Translated among EFL and ESL coworkers in a fast-paced environment- Maximized customer return rates and delivered the company’s strategy and vision- Increased customer return rates by creating positive experiences and exceptional customer service at all times- Memorized recipes and preparation methods for 12 kinds of smoothies, 6 types of hot drink beverages, and 5 açaí bowl recipes- Familiarized self with the POS (Point of Sale) system to manage transactions, place orders, and build customer relationships with loyalty rewards- Served over 100 customers on an average shift, kept inventory stocked for customer and staff ease, aided communication and service between the kitchen and front of house- Welcomed and educated new customers on menu options and familiarized self with long-term regulars and their typical orders, allergies, and preferences

- Managed medical and insurance-relatedfinances (ie. copay) and documents (ie. prescriptions, scripts, patient intake forms, etc.)- Operated the appointment-scheduling system to create new appointments for clients who are expected toreturn for further treatment- Ensured that insurance coverage information and scheduling software stayed up to date- Friendly face to greet and interact with clients

- Helped to increase customer return rates by providing excellent customer service at all times.- Brought forth excellent customer service skills and a commitment to customer satisfaction.- Worked to ensure a positive and hassle-free customer experience.- Arranged heating and cooling packs for therapists and patients.- Guided patients through their prescribed stretches and workouts and safe therapy equipment use.- Disinfected equipment after each patient's use, ran and folded laundry, and deeply sanitized the studio atthe end of shifts.

- Guided on average over 50 customers per shift through breakfast, lunch, beverage, ice cream, and bakery menus to ensure patrons selected a satisfying choice from the more than 150 food and drink options.- Responsible for preparing and serving hot and cold drinks such as coffee, tea, smoothies, shakes, and other specialty beverages.- Accurately upheld government standards of industry rules and regulations including food safety.- Oversaw the financials of the restaurant by running the register and reviewing receipts after closing time to verify that all transactions have been accounted for and processed correctly. - Entrusted with store income, numbers, and resources including full stocking of the store, station, and bakery.- Self-educated in coffee education: able to explain and describe drinks and brewing methods to customers.- Trained in the areas of customer service, restaurant policies and menus, sanitation, food safety, and register handling to maintain a safe, competent, and positive working environment. - Practiced time-management in multi-tasking responsibilities and prioritizing orders efficiently.- Greeted customers with positivity under stress, perceptive of customers' needs/wants, made concessions.- Knowledge of technical systems, understanding of software and mechanics, and familiarity with cafe equipment.

- Greeted customers with a friendly and professional demeanor.- Educated and assisted customers with selecting and filling their paint palettes.- Proactively balanced customer interaction and facility management.- Aided customers at birthday parties with setup, artistic direction, entertainment, cleanup, and allocation of art materials and snacks.- Washed dishes and studio while upholding sanitation standards.- Increased personal knowledge of customer service, retail, industry rules and regulations.