Ecommerce Operations Analyst:Provided support for monitoring for Pitney Bowes custom software ClearPath:· Ensuring the system is running efficiently and all API’s were meeting SLA’s. · Worked with product support, and engineering teams to highlight customer requirements, and implement technical improvements · Built a report to streamline and to help resolve invoice related questionsProfessional Services Analyst:Lead Retailer integration initiatives… Show more Ecommerce Operations Analyst:Provided support for monitoring for Pitney Bowes custom software ClearPath:· Ensuring the system is running efficiently and all API’s were meeting SLA’s. · Worked with product support, and engineering teams to highlight customer requirements, and implement technical improvements · Built a report to streamline and to help resolve invoice related questionsProfessional Services Analyst:Lead Retailer integration initiatives for Pitney Bowes’ Global Ecommerce solutions. Each Retailer engagements included the following activities:· Develop and manage an integrated project plan· Conduct certification testing to ensure an error free launch· Train Retailer customer service and operations teams for seamless transition from project phase to ongoing operations· Provide ongoing technical and operations support throughout the entire implementation phase and 30-days post launch to ensure success Show less

Providing excellent customer service, handled and followed up with all tenant inquiries:• Developed and implemented a more efficient charge-back process that resulted in fewer incidences and shorter processing time• Managed purchase orders, invoices, monthly reports and annual budgets • Conducted background checks on existing and potential vendors designed to reduce fraud and negligence

Team lead for a custom software application, which handled all aspects of Borderfree shipping and tracking, and connecting various information to its customer database• Development of training documentation and manuals including the training of new merchants and internal staff• Managed merchants customer service, customs clearance, status, credits, returns to ensure our customers received the best possible service• Dedicated account manager for two high profile accounts; DHC… Show more Team lead for a custom software application, which handled all aspects of Borderfree shipping and tracking, and connecting various information to its customer database• Development of training documentation and manuals including the training of new merchants and internal staff• Managed merchants customer service, customs clearance, status, credits, returns to ensure our customers received the best possible service• Dedicated account manager for two high profile accounts; DHC Care and Eddie Bauer Show less