Consulting new and existing businesses within the coffee industry. • Operational management systems, processes, and best practices• Support with the requested legal requirement• Formulate strategic and operational objectives• Marketing strategy• Budgets and forecasts• KPIs and PNL• Recruitment support• Customer service training• Menu development• Staff training and team structuring

Providing support in developing the expansion of the brand in the Middle East. Acquiring new customers through trade shows and networking.

Development of new coffee products/private labels. Responsible to expand the brand mainly in the Middle East and North Africa. Focus on quality and innovation to achieve the sales target. Monitoring market trends and competitors’ activities to identify opportunities. Coordinating regular meetings with the headquarters sharing insights arising from market dynamics and brand performance.• Developing growth strategies and plans • Managing and retaining strong relationships with existing clients • Connecting and searching for potential new clients • Increasing client base • Having an in-depth knowledge of business products and value proposition • Identifying and mapping business strengths and customer needs • Researching business opportunities and viable income streams • Following industry trends locally and internationally • Reporting on successes and areas needing improvements • Regular market research • IT literate – Excel, Word, PowerPoint• Managing communication

Providing excellent customer service experience, identifying customer needs interacting with them to build a strong relationship. Ensure that all set standards and KPIs are achieved to agreed standards. Plan ahead of the day to make sure the team is prepared and instructed. • Managed the store to achieve sales objectives and store KPIs, ensuring to spend most of the time on the shop floor with the sales team and clients• Collaborate on action plans related to the mystery shopping results and ensure their implementation.• Promoting and creating events to generate new business opportunities.• Actively participate and involve sales teams in social events.• Constantly cultivate relationships with clients, in-store implementing client database activities (CRM), as per marketing guidelines.• Address client concerns/complaints assuring client satisfaction was restored.• Constantly coach the team on how to deliver a unique and memorable shopping experience, observing the sales floor and providing feedback according to the daily target.• Training new team members as per brand culture and standards.• Ensure the participation of the team in training sessions to develop and strengthen their knowledge on different topics (delivery, selling techniques, brand and inspiration stories, security, monthly collection update)• Supervise After-Sales service providing excellent service to the customers.• Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the product assortment and visual merchandising, excellent uniforms, and grooming standards.• Be responsible for the store stock, efficiently and effectively managing it according to KPIs.• Guarantee the correct application of company norms and procedures (discount etc..).• Ensure a strong knowledge of the relevant markets: competitions, events, products, and pricing.• Ability to multi-task and priority workload.• Key holder responsibilities.

Exceeded sales plan and profitability targets. Effectively lead, developed, and supported staff to meet and exceed individual sales plans with a focus on outstanding customer service. • Manage day-to-day operations.• Sales improved by 5% monthly compare previous year, reaching sales of nearly £500k • Control team and store costs & budgets.• Recruit, train and develop the team.• Work in a hands-on capacity leading from the front.• Maintain high standards, compliance, and company systems & procedures.• Manage stock and control wastage.• Deliver exceptional customer service.• Work to company targets and KPIs'.• Trained in a busy fast-paced store.• Financial & business training.• P & L management, providing an action plan to improve profitability.• Excellent people, communication, and man-management skills.• A keen eye for detail and visual merchandising.• Ability to motivate and inspire people and teams to deliver results.• Strong leadership, coaching, performance management, and people development skills.• A positive and outgoing personality and outlook.