Provide expert techno-functional leadership, guiding customers through the most complex and demanding ServiceNow implementations. Directly help clients transform their business and solve complex problems. Define the scope and vision for projects that deliver customized solutions using knowledge of IBM platforms. Provide technical leadership, serving as a liaison among business partners, technical resources, and project stakeholders.

Lead innovation to deliver integrated solutions that enable the digital workplace transformation. Pomeroy's Agile Workplace Offering enables organizations to develop and execute a plan to reignite or accelerate digital transformation that fully enables and optimizes your newly aligned WFH & Office based workforce.

Create innovative high-quality solutions focused on clients' business needs within Digital Workplace Services. Cultivate and use in-depth knowledge of leading-edge products and technology, coupled with industry and business skills, to influence clients.Offer guidance on design and implementation approaches, while helping to identify potential problems, to ultimately ensure the success of solution construction, implementation and system integration. Role – Solution Technical Architect for Center of Excellence • 10 yrs at IBM Digital Workplace Services• 25+ yrs of IT technical experience in Digital Workplace Services o 25+ yrs experience includes roles of: Telecom Tier 3 Engineer, ITSM Integration code designer, Implementation PE for complex Service Desk transformation, Technical Architect for DWSRelevant current duties:• Global Alliance Team for IBM & ServiceNow • Global Coordination of ServiceNow pre-sales training for IBM resources• Technical resource assigned to work North America IBM booth for Knowledge and Forum events• SME for Center of Excellence for Artificial Intelligence (AI) / Machine Learning (ML) technologies integration to Service Desk

Lead digital transformation through Project Management, implementation and design, training delivery and the ability to develop and deliver Processes and Solutions. Excel at Customer Relationship Management and am comfortable speaking in front of leadership at all levels. Skills See attached Project List for engagements supported

Project Management for Avaya AOS offer for strategic Partner engagements. Evaluate SI/SP service delivery capabilities to determine gaps, establishing appropriate development plans, training and processes to fill gaps. Interface with senior and executive management within the SI/SP's service delivery organization to formulate and execute services plans and objectives. Demonstrate strong technical, training delivery and customer relationship skills.

Support Healthcare Vertical for Regional Named Accounts. Manage Customer accounts, implementations, projects, infrastructure, purchases, and trouble shooting. (Accts include Texas Health Resources, Parkland Health and Hosp, Oklahoma University)

Service Delivery Improvement. Project Manage new tools integration from a technical and testing perspective with the Enterprise Support Platform. Manage and write technical requirements for platform enhancements and bug-fix issues for all Advanced Services T3 Backbone Engineers on ESP platform. Perform training on tools and systems

Manage network design, surveillance, troubleshooting, and security services on converged network systems. Lead on all ESP infrastructure training and troubles. Work is performed with minimal direction and reviewed by senior management. Provide solutions to a diverse range of complex problems.

Team Lead for Software Specialists. Support new products and services developed and rolled out to our external customers.

Additional historical employment history for Wendy Marshall