Wendy Mccarty Email & Phone Number

Middletown, Kentucky, Us

Middletown, Kentucky, Us

Serving as a member of the MDP Executive Leadership Team, VP of Business Ops is an active participant and driver of the organization's overall business strategy while also setting and monitoring the goals and objectives for the practice operations functions. Responsible for developing the program framework and communication plans to facilitate national implementation and execution of major MDP operational initiatives. Evaluates current and proposed operational systems and procedures and implements change as necessary. Ensures the operations of the company are within a secure, efficient and organized work environment in support of the mission and values of the company.

Middletown, Kentucky, Us

Develop, oversee and help implement programs and projects that support Mortenson Dental Partner’s (MDP) vision and short- and long-term plans. Provide key support to the organization to ensure the implementation of strategic initiatives to streamline business processes, improve quality and/or productivity, reduce costs, enhance training, and deliver superior customer service.

Cincinnati, Ohio, Us

Lead 116 Kroger and newly acquired Jay-C stores with accountability for operational performance, multi-billion dollar sales budget, and service delivery to 2.5M weekly customers. * Coach district managers and store leaders across three states to drive sales, customer experience, retention, EBITDA, and shrink reduction. Instill corporate vision, standards, and expectations. * Turned around sales trajectory to one of the best trends in the company. * Improved turnover, establishing relationships, culture, and structure across levels. * Reduced shrink.* Nurture community relationships including LMPD, Susan G. Komen, JCPS students, and food pantry organizations.

Cincinnati, Ohio, Us

Led highest volume division district and staff of 100 in Lexington market. Launched new strategic vision which encompassed “Customer 1st Promise” and “Feed the Human Spirit” across 20 stores; five were marketplace stores.* Achieved highest customer survey score in Kroger history.* Obtained highest retention rate in division.* Identified talented associates to develop for leadership. * Grew ID sales; improved EBITDA and shrink.* Hosted 2015 President’s visit for the Kroger enterprise.

Cincinnati, Ohio, Us

Tapped to spearhead strategy, development, and philosophy testing related to improved associate work environment and customer shopping experiences. Led nine facilitators in launch across 21 district stores following test project. * Led learning and design for store pilot to solidify company purpose, “Feed the Human Spirit”; directed four test and learn stores in beta period, prior to national launch. * Built Customer 1st teams where associates who ‘love’ their job achieved double-digit improvement in nine-month period. * Transformed shopping atmosphere; beta stores achieved higher scores vs division in customer surveys. * Facilitated Train the Trainer kick-start to inspire 160 store managers outside of division.

Cincinnati, Ohio, Us

Selected as Subject Matter Expert for produce operations and merchandising across the enterprise. Redesigned floor presentation and developed operational improvements which impacted ordering, inventory, product knowledge, and training. * Analyzed customer insights data using Six Sigma and Genchi Genbutsu principles. * Designed and implemented store level training programs to improve associate knowledge and customer service skills.* Achieved sales increase and customer satisfaction upsurge among six pilot stores.

Cincinnati, Ohio, Us

Promoted to oversee nine new Kroger footprints in Louisville, Lexington, and Nashville. Led team of 50 managers with 2300 associates while contributing to marketplace formats involving ground-up stores, remodels, and newly opened locations. * Recognized as one of the top performers in company (out of 120 districts) due to sales volume, EBITDA improvement, and ID sales ex-fuel growth.* Implemented standards of excellence which were rolled-out by senior leaders as benchmark best practices.

Cincinnati, Ohio, Us

Promoted to newly created position to develop and execute merchandising and operational standards, including training, for the first marketplace stores with expanded general merchandise in the Mid-South Division. * Wrote policies and procedures for ordering, receiving, back room management, and stocking. * Eliminated excess inventory to achieve one of the top inventory management performances in marketplace stores.* Recognized as Best in Class; hosted President visits and earned one of the highest rankings in customer feedback.

Cincinnati, Ohio, Us

Accountable for operations and performance of one location, including P&L, standards, merchandising, and HR management.

Cincinnati, Ohio, Us

Directed diversity and inclusion efforts for division with 162 stores across four states. Built and led team of five district Human Resource Training Specialists. Included accountability for union labor grievance issues for three districts.* Contributed to career development plans for new and existing management team, maintaining current training materials in alignment with inclusion and diversity policies and practices. * Established store, district, and division cultural teams to promote both internal and external inclusion.

Cincinnati, Ohio, Us

Oversaw produce, meat, and deli merchandising and operations of 20 stores with advancing responsibility for sales planning, marketing, and vendor relations for 162 deli departments across the division.

Cincinnati, Ohio, Us

Led all aspects of business in one store location. Achieved 1st Place in All-Star Service Plus Program out of 92 stores.

Cincinnati, Ohio, Us