Wendy Mccarty's Location
Louisville, Kentucky, United States, United States
Wendy Mccarty's Contact Details
Wendy Mccarty work email
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Wendy Mccarty personal email
n/a
About Wendy Mccarty
A visible and accessible leader with a talent for optimizing operations through people development, exceptional service, and well-defined strategic processes. Demonstrated consistent success across diverse industries. Currently, a dynamic Chief Operations Officer of Dental DSO Operations at Mortenson Dental Partners, with expertise in developing program frameworks, driving business strategies, and executing major operational initiatives. Previously, spent 25 years climbing the ranks with corporate giant Kroger, positively influencing work culture and driving success in sales, EBITDA, inventory management, training initiatives, turnover, and customer satisfaction. Recognized with prestigious Top Women in Grocery award, with value-added experience in diversity and inclusion.
Wendy Mccarty Work Experience Details
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Chief Operations OfficerMortenson Dental Partners Jul 2024 - PresentMiddletown, Kentucky, Us -
Vice President Of Business OperationsMortenson Dental Partners Apr 2021Middletown, Kentucky, UsServing as a member of the MDP Executive Leadership Team, VP of Business Ops is an active participant and driver of the organization's overall business strategy while also setting and monitoring the goals and objectives for the practice operations functions. Responsible for developing the program framework and communication plans to facilitate national implementation and execution of major MDP operational initiatives. Evaluates current and proposed operational systems and procedures and implements change as necessary. Ensures the operations of the company are within a secure, efficient and organized work environment in support of the mission and values of the company.
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Director Of Operations And Strategic InitiativesMortenson Dental Partners Mar 2020 - Apr 2021Middletown, Kentucky, UsDevelop, oversee and help implement programs and projects that support Mortenson Dental Partner’s (MDP) vision and short- and long-term plans. Provide key support to the organization to ensure the implementation of strategic initiatives to streamline business processes, improve quality and/or productivity, reduce costs, enhance training, and deliver superior customer service.
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Vice President Of OperationsKroger 2017 - Mar 2020Cincinnati, Ohio, UsLead 116 Kroger and newly acquired Jay-C stores with accountability for operational performance, multi-billion dollar sales budget, and service delivery to 2.5M weekly customers. * Coach district managers and store leaders across three states to drive sales, customer experience, retention, EBITDA, and shrink reduction. Instill corporate vision, standards, and expectations. * Turned around sales trajectory to one of the best trends in the company. * Improved turnover, establishing relationships, culture, and structure across levels. * Reduced shrink.* Nurture community relationships including LMPD, Susan G. Komen, JCPS students, and food pantry organizations. -
District ManagerKroger 2015 - 2017Cincinnati, Ohio, UsLed highest volume division district and staff of 100 in Lexington market. Launched new strategic vision which encompassed “Customer 1st Promise” and “Feed the Human Spirit” across 20 stores; five were marketplace stores.* Achieved highest customer survey score in Kroger history.* Obtained highest retention rate in division.* Identified talented associates to develop for leadership. * Grew ID sales; improved EBITDA and shrink.* Hosted 2015 President’s visit for the Kroger enterprise.
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Project Manager: Customer 1St Promise Strategic PlanKroger 2014 - 2015Cincinnati, Ohio, UsTapped to spearhead strategy, development, and philosophy testing related to improved associate work environment and customer shopping experiences. Led nine facilitators in launch across 21 district stores following test project. * Led learning and design for store pilot to solidify company purpose, “Feed the Human Spirit”; directed four test and learn stores in beta period, prior to national launch. * Built Customer 1st teams where associates who ‘love’ their job achieved double-digit improvement in nine-month period. * Transformed shopping atmosphere; beta stores achieved higher scores vs division in customer surveys. * Facilitated Train the Trainer kick-start to inspire 160 store managers outside of division.
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Senior Sme Operations, General OfficeKroger 2012 - 2014Cincinnati, Ohio, UsSelected as Subject Matter Expert for produce operations and merchandising across the enterprise. Redesigned floor presentation and developed operational improvements which impacted ordering, inventory, product knowledge, and training. * Analyzed customer insights data using Six Sigma and Genchi Genbutsu principles. * Designed and implemented store level training programs to improve associate knowledge and customer service skills.* Achieved sales increase and customer satisfaction upsurge among six pilot stores.
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District Manager, MarketplaceKroger 2010 - 2012Cincinnati, Ohio, UsPromoted to oversee nine new Kroger footprints in Louisville, Lexington, and Nashville. Led team of 50 managers with 2300 associates while contributing to marketplace formats involving ground-up stores, remodels, and newly opened locations. * Recognized as one of the top performers in company (out of 120 districts) due to sales volume, EBITDA improvement, and ID sales ex-fuel growth.* Implemented standards of excellence which were rolled-out by senior leaders as benchmark best practices.
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Marketplace CoordinatorKroger 2008 - 2010Cincinnati, Ohio, UsPromoted to newly created position to develop and execute merchandising and operational standards, including training, for the first marketplace stores with expanded general merchandise in the Mid-South Division. * Wrote policies and procedures for ordering, receiving, back room management, and stocking. * Eliminated excess inventory to achieve one of the top inventory management performances in marketplace stores.* Recognized as Best in Class; hosted President visits and earned one of the highest rankings in customer feedback.
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Co-ManagerKroger 2007 - 2008Cincinnati, Ohio, UsAccountable for operations and performance of one location, including P&L, standards, merchandising, and HR management.
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Human ResourcesKroger 2004 - 2007Cincinnati, Ohio, UsDirected diversity and inclusion efforts for division with 162 stores across four states. Built and led team of five district Human Resource Training Specialists. Included accountability for union labor grievance issues for three districts.* Contributed to career development plans for new and existing management team, maintaining current training materials in alignment with inclusion and diversity policies and practices. * Established store, district, and division cultural teams to promote both internal and external inclusion.
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Deli Merchandising Sales Promoter / Fresh CoordinatorKroger 2002 - 2004Cincinnati, Ohio, UsOversaw produce, meat, and deli merchandising and operations of 20 stores with advancing responsibility for sales planning, marketing, and vendor relations for 162 deli departments across the division.
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Store ManagerKroger 2001 - 2002Cincinnati, Ohio, UsLed all aspects of business in one store location. Achieved 1st Place in All-Star Service Plus Program out of 92 stores.
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Store Management And Human Resource Management Training CoordinatorKroger 1995 - 2001Cincinnati, Ohio, Us
Wendy Mccarty Skills
Team Leadership
Store Management
Store Operations
Lean Tools
Human Resources
Customer Service
Inventory Control
Inventory Management
Leadership
Management
Merchandising
Profit
Sales
Team Building
Training
Wendy Mccarty Education Details
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Indiana University SoutheastGeneral
Frequently Asked Questions about Wendy Mccarty
What company does Wendy Mccarty work for?
Wendy Mccarty works for Mortenson Dental Partners
What is Wendy Mccarty's role at the current company?
Wendy Mccarty's current role is Chief Operations Officer.
What is Wendy Mccarty's email address?
Wendy Mccarty's email address is we****@****rco.com
What schools did Wendy Mccarty attend?
Wendy Mccarty attended Indiana University Southeast.
What skills is Wendy Mccarty known for?
Wendy Mccarty has skills like Team Leadership, Store Management, Store Operations, Lean Tools, Human Resources, Customer Service, Inventory Control, Inventory Management, Leadership, Management, Merchandising, Profit.
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