Project Management, Sourcing, Client Interaction, 3D rendering

• Interior Design services, including digital floor plans, mood boards, furniture space planning, material specifying & ordering, budget tracking• Collaborate with contractors, acting as advocate for client while monitoring construction installation timeline • Real Estate Photography & Marketing, FAA Certified Drone Pilot

• Residential Design Services to clients in-home and in-store in a 1-on-1 design experience helping each person achieve their personalized home design style• Client in-home interviews gathering profile details, project scope & timing, and room dimensions to create Digital Floor Plans and 3D renderings• Foster trust and open communication lines with clients on project status and delivery timelines• Curated furniture, textile, lighting and artwork selections from our 7 Williams-Sonoma… Show more • Residential Design Services to clients in-home and in-store in a 1-on-1 design experience helping each person achieve their personalized home design style• Client in-home interviews gathering profile details, project scope & timing, and room dimensions to create Digital Floor Plans and 3D renderings• Foster trust and open communication lines with clients on project status and delivery timelines• Curated furniture, textile, lighting and artwork selections from our 7 Williams-Sonoma family of brands that includes quality products, durable fashionable finishes, and beautiful design Show less

• Consultative sales of designer-level plumbing fixtures for vanities, showers, baths & kitchens, including lighting options for well-lit everyday use spaces• Place trade orders and monitor through to delivery, providing liaison communication to clients• Customer Service at a personal level ensuring clients get the materials they want and product knowledge to get the parts they need

• Provide excellent customer service to both commercial customers & DIYers through active listening and execution of the creation of custom paint orders & product specifications • Work with homeowners to recommend color palettes for interior & exterior spaces based on their likes/dislikes, in-hand finish materials, online photo resources, room & lighting orientation• Process phone orders, receive deliveries, stock inventory, operate POS, general store upkeep

• Strong Communication & Collaboration - Exhibits understanding of big-picture goals and timelines, then effectively communicates execution expectations to principal project participants• Demonstrated Organization, Accountability & Execution - Balances simultaneous priorities of recurring activities and project deadlines, partners & coordinates with team members proactively to address potential roadblocks• Analyze, Package & Present - Assess reports to extract meaningful findings, then… Show more • Strong Communication & Collaboration - Exhibits understanding of big-picture goals and timelines, then effectively communicates execution expectations to principal project participants• Demonstrated Organization, Accountability & Execution - Balances simultaneous priorities of recurring activities and project deadlines, partners & coordinates with team members proactively to address potential roadblocks• Analyze, Package & Present - Assess reports to extract meaningful findings, then package results for presentation using audience relevant communication style• Adept at Team Building & Training - Provides supportive and engaging guidance for team members, active team resource for in/external customers, enjoys learning and sharing information, successfully trained & mentored multiple new associates Show less

• Process Improvement & Presentation - Delivered subject matter expertise for in/external customers, created compliance best practices & quality control. Prepared & presented comprehensive reports to upper management, covering issues and recommendations• Implementation - Executed corporate strategies, policies and procedures to reduce chargebacks across Operations, Shipping and Customer Service teams• Managed 3 depts: Compliance, Customer Master, and Pricing. Reported… Show more • Process Improvement & Presentation - Delivered subject matter expertise for in/external customers, created compliance best practices & quality control. Prepared & presented comprehensive reports to upper management, covering issues and recommendations• Implementation - Executed corporate strategies, policies and procedures to reduce chargebacks across Operations, Shipping and Customer Service teams• Managed 3 depts: Compliance, Customer Master, and Pricing. Reported Compliance changes directly to VP of Ops.• Lead numerous internal testing projects for new EDI account set-ups and systemic process changes/improvements, including transition to paperless Order Entry process. Created reports and lead meetings which included Sr. Mgmt. Show less

• Managed 2 depts: Customer Service and Order Entry, with up to 20 direct reports, through 2 company acquisitions.• Oversaw $30M annually, including regular reporting of order movement from order creation through to shipment to senior management, solved customer escalations, handled priority and special customer needs with discretion

• Reduced Compliance chargebacks over 75% in first 2 yrs. Analyzed/Researched national account Routing Guide requirements for Operations, Shipping, and CS business units to recommend and implement process & systemic SAP/WMS improvements, prevent future violations, and streamline processes.• Trained/mentored incoming personnel in the Compliance dept, as well as other depts. to introduce them to Compliance requirements for their roles/dept. Created numerous SOPs for internal Audit… Show more • Reduced Compliance chargebacks over 75% in first 2 yrs. Analyzed/Researched national account Routing Guide requirements for Operations, Shipping, and CS business units to recommend and implement process & systemic SAP/WMS improvements, prevent future violations, and streamline processes.• Trained/mentored incoming personnel in the Compliance dept, as well as other depts. to introduce them to Compliance requirements for their roles/dept. Created numerous SOPs for internal Audit requirements and training needs. Show less

• Created daily inbound trailer load receipts, and small parcel freight, while monitoring P&L priorities, demurrage and Customs GO requirements, facility storage and processing capacities & capabilities. Decreased demurrage by 30%.• Streamlined processes: Double Deep storage-capacity increased 40%. Supply receipts-pending payments decreased 70%.

• Managed a $10M annual booking volume of 15 International Wholesale accounts, while mentoring new hires on roles & responsibilities, and partnering with the IS department for SAP and WMS enhancements.• Streamlined the order writing process from manual to EDI/Web Based orders by specializing the Customer Master, creating reporting that proactively monitored customer submitted data, allocations, and fill rates. Increased product receipt time to customers by 30 days by streamlining drop… Show more • Managed a $10M annual booking volume of 15 International Wholesale accounts, while mentoring new hires on roles & responsibilities, and partnering with the IS department for SAP and WMS enhancements.• Streamlined the order writing process from manual to EDI/Web Based orders by specializing the Customer Master, creating reporting that proactively monitored customer submitted data, allocations, and fill rates. Increased product receipt time to customers by 30 days by streamlining drop shipment process.• Lead numerous Project Teams for int’l shipping of exotic products and Specialty corporate accounts. Processing of shortages/overages, order status reporting, wave management, BOLs, import/export Customs documentation requirements (including: France, Mexico, Saudi Arabia, and Caribbean), freight routing, and compliance. Show less