Wendy Meyer Email & Phone Number

Pretoria, Gp, Za

Hoofddorp, North Holland, Netherlands

Proactively identifying and approaching Salesforce Professionals for future roles and projects Sourcing Certified Salesforce professionals for open roles and projects globally for the NetherlandsPlacing adverts, screening and interviewing prospective candidates.Ensuring all Consultants and Developer's Client CV profiles are up to date.Conducting background checksAd-hoc tasks - assisting with general office administrative tasks, employer branding, lead generation.Supporting the relocation of candidates in terms of submission of relevant documentation, visa extensions etcOn and Off-boarding of employees

Netherlands

City Of Johannesburg, Gauteng, South Africa

Full recruitment and selection functionSourcing suitable candidates for open jobs, screening, interviewing and conducting all reference and pre-employment checks.

Johannesburg, Gauteng, South Africa

Cape Town, Western Cape, South Africa

Full recruitment and selection functionSourcing candidates for open job vacancies, interviews, background checks, typing up candidate CV's

Johannesburg Area, South Africa

• Grow Renewal revenue (retentions of existing customers) within the assigned portfolio (Account Management Team) Increase retentions revenue through proactive management of Account Management Team and Customer accounts , maintaining a retention rate of 75% to 80% on contract value. • Achievement: In the last financial year The Account Management team achieved a retention rate of 88% for the year.• Won the Team impact award in recognition of the Team’s impact on our Division.• Customer Relationship ManagementAssisting and supporting the Customer relationship team by ensuring high levels of customer engagement and satisfaction is achieved Monitoring quality of engagement and activity levels on Client accounts.• Deal with all escalated queries from clients and all Finance related queries/problems.• Put Processes in place, to manage and measure customer feedback, complaints and issues.• Ensuring that all new clients are on-boarded effectively - this includes training/refresher training and high tough-points during the initial on-boarding process. • Renewal activity reporting • Weekly/monthly sales reconciliation and processing of commissions • Ensure that all contracts are processed and accurately billed and processed by finance and that there is a single view of clients between finance and Careers24 • Monitoring Billing of Clients to ensure that our Finance department accurately bills and invoices all customers Assisting our Finance department with Collections where necessary

Auckland Park, Johannesburg

Managing National Sales, Account Management and Sales Support team consisting of 21 staffManaging the Branch Operations function for the JHB branchResponsible for revenue growth within the assigned portfolio (New sales as well as CRM/Retentions revenue)Achieve revenue targets as per the budgeted targets - achieved a 65% growth in revenue for 2013/14 as well as 2014/15 Financial yearResponsible for client retention and reduce client churn Customer Relationship Management - ensure that all channels are managed efficiently Put processes in place for Sales, Customer Retention, Branch Administration, in conjunction with the operations manager and account managersManage and measure customer feedback, complaints and issues.Formulated and implemented SOP's for each divisionEnsure On-boarding of Customers - sufficient training and regular contact through visits and CRM by Account ManagersOn-boarding, training and mentoring of staff Ensuring that all staff make effective use of our CRM system ( SaleForce) .Performance Optimisation of poor performing staff according to procedures, processes and HR guidelines Ensure that sales activity reporting is accurate and kept up to dateSales Administration - staff claims and commissions Working very closely with the Centralised Finance department to ensure that all subscription agreements have been billed and processed accuratelyAssist Finance with problematic collections and account queriesMonitoring monthly revenue and billing to ensure drop-offs are minimisedOverseeing the Branch Operations function - PO's, Facilities, procurement etcTeam buildingsMentoring and coaching of staff

Illovo, Johannesburg

Managing a team of 18 recruiters, Key Account Managers and Administrative staff Responsible for the Branch Perm and Temp divisionsAssisting the team with sourcing of Candidates Assisting the team with pricing proposals Ensuring productivity of recruiters through managing weekly activity Managing and ensuring achievement of Branch TargetsRecruitment of new StaffPerformance optimisation of under performing staff Training and onboarding of staff Part of company ExcoCustomer relationship managementAssisting Finance with the Collection of outstanding revenue

Managing the New Sales Division, CRM/Customer Retentions on a National basis as well as the Branch Operations Function for the JHB branch Responsible for the growth of new Sales Revenue and managing a sales team nationally as well as a Third party Telesales TeamResponsible for the CRM function for the Division - retaining customers and growing the Customer base, growing revenue and reducing churnManaging the Branch Administrative function which includes Finance, Billings, assisting with Credit control, Office Management, Reporting etc. On-boarding, Mentoring and training of staffAssisting Sales team with pricing proposals and solutions in closing their dealsStaff management and retention which includes recruitmentPerformance optimisation and Performance/KPA reviews Sales administration - reports, managing activity, processing claims and ensuring that the CRM system is used effectivelyWeekly Sales/branch meetings

Weltevreden Park, Roodepoort Johannesburg

Business Manager: West Rand (2008 - 2010)Managed a team of 11 recruiters and Administration staffI acted as Billing manager as well - thus also working on Job orders and making placements Achievement: Highest branch turnover of that particular branch Managing activity of recruiters and general branch operations.Designed and Simplified Branch Auditing system which was sent to all branches to assist and simplify their auditing process 1996 - 2008Senior Perm Consultant/Assistant Branch Manager /Team LeaderKey Performance Areas: • Achievement of monthly targets - R1.4 million vs target of R960 000 per annum• 2005-2007 - Achieved R1 million plus per annum vs target of R850 - R960 k• Ensuring profitability of placements (negotiating of deals on behalf of junior staff members) • Coaching and mentoring and training of new consultants and contributing to hiring decisions of new staff • Devised creative and cost-effective incentives and morale-boosting programs for the staff • Sourcing, conducting competency-based interviews, assessments , reference and credential checks on candidates • Briefing, arranging interviews and shortlisting of candidates on behalf of client • Negotiating of Offers, starting dates and packages on behalf of client and candidates • Post placement follow ups Achievements: 1996 - 2009• Incentive Trips to Greece (1999) , Egypt (2002), Thailand (2006)• Perm Consultant of the Year - 2000• Consultant of the Quarter - 1999 - Pt, 2nd, 4th quarter• People's Choice award - 2006• Diamond Award - 2006 for outstanding achievement• Merit Award 2004 - for consistently exceeding target• Millionaire's club - 2005, 2006, 2007• Rainmakers award - Overall winner on Penn - 2004• Excellence awards - 2005

Nat Dip Public Admin, Economics, Industrial Psychology, Public Admin, Law

Completed a 3 year National Diploma in Public Administration Majors - Public Administration Economics Law Industrial Psychology

Funcamentals In Values Based Leadership - Certificate, Business Administration And Management, General

Course Module 1: The need for a new paradigm Course Module 2: What are values? Course Module 3: Understanding complex business models.