Producing documents, letters, and reports using word processing software and equipment. Scheduling appointments. Data entry. Ensuring accuracy and compliance with rules, regulations, and/or policies. Identifying and correcting errors. Creating and maintaining files. Greeting or screening visitors and callers. Providing information. Being able to explain department policies, services, and procedures to others. Working directly with the Academic Advisor, to ensure the best possible service for students and prospective students.

Duties include processing First Reports of Injury forms to include coding and entering a record of paper and electronic claims into data system; classify, enter and code change of claims status notices, initial payments, denial dates, medical reports, and other documentation related to claims; file claims jackets and documentation received while verifying accuracy of names, addresses and social security numbers; deletes duplicate claims; claims files; respond to inquiries regarding claims status to include verification; request missing or additional information as needed to process claims; audit and approve summaries of payment, death benefits, and interim summaries to ensure surety has paid benefits according to statute; assist with surety audits; assist Compensation Consultants in completing data for settlement agreements; compile monthly and annual reports to ensure data integrity in data system; completes annual purge of medical claims. Duties performed as back-up support for main reception and records include assisting the public in securing specialized information, answering multi-line phone system, greeting and directing visitors, monitoring reception area for security and safety, and completing the collection, sorting, and distribution of Commission mail.

Main duties performed for Reception included assisting the public in securing specialized information while creating and maintaining a professional rapport with all callers and visitors; answering multi-line phone system and applying program knowledge to evaluate the needs of , screen, advise and refer callers to appropriate personnel; sort, date stamp, and distribute incoming faxes and mail; conform documents; prepare outgoing mail and invoices; maintain ledgers; monitor reception area for compliance with security and visitation policies to ensure a safe environment for employees and visitors. Duties performed as back-up support for Records section included preparing and pulling workers' compensation files for Benefits Administration, Adjudication and Rehabilitation and re-filing after use; completing time-sensitive and confidential records' requests, preparing documents for microfilming, maintaining microfilm on an electronic database, maintaining various department spreadsheets, and acting as a key-team member in the collection, sorting, and distribution of Commission mail.

Duties included supervising daily activities for a team of 20 to 50 associates; ensuring daily sales targets were met in department; completed training for team members regarding company policies, equipment and customer service skills; achieved lowest shrink levels in region; achieved recognition by District Manager for best overall performance during corporate visits; interfaced with guests to ensure a great experience in department; achieved meritorious promotion based on outstanding job performance.