Wendy Millican Email and Phone Number

Responsible for 35+ employees while overseeing daily operations for a busy customer service call center. •Responsible for ensuring all employees meet daily and monthly quotas, via outbound and inbound calls capturing required client insurance verification information for 40+ banks and financial institutions. •Manage client requirements and ensure that all expectations are managed, maintained and met on a consistent daily basis. •Investigate and resolve problems and manage escalations and complaints of customers and client(s).•Manage multiple phone systems, including, Noble, TouchStar and InContact•Provide client, product, system(s) training and orientation to new hires.•Provide mentoring and coaching with on-going training one on one and in class room environment.•Manage employee’s performance, evaluations, and disciplinary actions.•Monitor and maintain employee’s time clocks and process for payroll. •Maintain, update and report employee’s progress to senior management and client every month.•Oversee company policies are maintained and met daily.

Successful in managing a family-owned insurance business, providing overall operations for four insurance agents.Assisted agents with proposals for insurance plans for clients, filing, answering phones, invoicing, billing, inventory control and ordering. Responsible for vendor negotiations, customer service, and overall facilities management.

Responsible for overall operations for a busy, successful, family-owned Electronic Services business with full and part-time employees located in Chamblee, GA and serving the greater Atlanta area. Duties consist of maintaining accounts payable/receivables, bank deposits and statement reconciliation, invoicing, billing, coordinating payroll, inventory control and ordering. Develop contracts, business plans and proposals, P&L accountability. Responsible for vendor negotiations, customer service, community relations, and overall facilities management.