• Won national recognition for the service being delivered into the NHS• Won NHS and pharmaceutical contracts • Developed, reviewed and updated the NHS England Patient Decision Aids• Created systems and processes to monitor and measure KPIs

Built a remote telephone clinical health coaching service as part of the NHS Shared Decision Making programme.Co-ordinated steering groups of eminent clinicians to develop content of the NHS patient decision aids.Developed operational policies and protocols, recruited, trained and managed clinical staff, ensured all operations functioned under the guidelines of ISO27001 and achieved re-accreditation of this.

The department of 85 heads whose purpose is to build and manage relationships with third party healthcare providers servicing the needs of 750,000 customers across more than 6,000 relationships with an annual expenditure of £1.3billion.The role of the Senior Manager, Provider Management is to lead 45 of those employees, whose primary focus is that of creation of healthcare provider agreements and ongoing management of healthcare provider relationships and behaviour where that falls outside… Show more The department of 85 heads whose purpose is to build and manage relationships with third party healthcare providers servicing the needs of 750,000 customers across more than 6,000 relationships with an annual expenditure of £1.3billion.The role of the Senior Manager, Provider Management is to lead 45 of those employees, whose primary focus is that of creation of healthcare provider agreements and ongoing management of healthcare provider relationships and behaviour where that falls outside of the norm. Show less

Leading a dept with a headcount of circa 120 in 6 multi-functional teams of clinical and non clinical staff. The function of the teams included Complex Case Management, Healthcare Policy Development, Hospital Contracting, Provider Recognition and Benefits Investigation. The overall aim of the teams being to build and develop relationships with providers assisting them in the understanding and utilisation of the Bupa Healthcare Policy and the recognition criteria under which they delivered care… Show more Leading a dept with a headcount of circa 120 in 6 multi-functional teams of clinical and non clinical staff. The function of the teams included Complex Case Management, Healthcare Policy Development, Hospital Contracting, Provider Recognition and Benefits Investigation. The overall aim of the teams being to build and develop relationships with providers assisting them in the understanding and utilisation of the Bupa Healthcare Policy and the recognition criteria under which they delivered care to Bupa members, and managing the behaviour of both members and providers where that behaviour falls outside of the norm. Show less

Build and implementation of new Health Coaching service, to supply clinical coaching and shared decision making services to NHS clients in support of patients with Long Term conditions to reduce the incidence of hospital readmissions. Ongoing management of the Coaching Service providing outreach calling programmes to targeted patient groups and inbound SDM support and coaching. Transition of the cross site Coaching Service into one centre based in Salford Quays, including all elements of the… Show more Build and implementation of new Health Coaching service, to supply clinical coaching and shared decision making services to NHS clients in support of patients with Long Term conditions to reduce the incidence of hospital readmissions. Ongoing management of the Coaching Service providing outreach calling programmes to targeted patient groups and inbound SDM support and coaching. Transition of the cross site Coaching Service into one centre based in Salford Quays, including all elements of the service i.e. recruitment and training of staff, telephony and systems set up, to ensure a smooth transition and uninterrupted service continued to the clients. Relationship management with the NHS clients providing workshops and road-shows to inform and engage the NHS providers in the use and benefits of SDM and Health Coaching. Show less