Awarded most improved functional consultant of the year and successfully deployed ERP Navision BC 365 to various clients to help optimize their business solutions and reporting.Reporting to the Project Manager, I provide technical support services and assist in the continued reliability and enhancement of ICT systems and solutions across all functional areas.• Participating in and coordinating business application projects and implementations.• Designing, implementation and… Show more Awarded most improved functional consultant of the year and successfully deployed ERP Navision BC 365 to various clients to help optimize their business solutions and reporting.Reporting to the Project Manager, I provide technical support services and assist in the continued reliability and enhancement of ICT systems and solutions across all functional areas.• Participating in and coordinating business application projects and implementations.• Designing, implementation and testing of software solutions as per user requirements gathered from different stakeholders. (Microsoft Dynamics NAV product line).• Handling the troubleshooting and diagnosis of I.T. problems and implementing corrective action as appropriate for all in-house users. • Liaising with the project managers, business analysts and consultants to deliver business requirements.• Conducting end-user training including development of documentation and training materials.•Installing and configuring computer hardware, operating systems and applications.• Performing administration activities such as setting user accounts, roles, access, and privileges in active directory.• Recommending changes to improve systems and network configurations, and determining hardware or software requirements related to such changes.• Offering user support for current business applications platforms. • Supporting the use of computer equipment by providing necessary training and user acceptance tests (UAT).• Providing on demand pre-go-live and post-go-live end user support in a timely fashion.• Supporting issue log tracking and reporting. • Creating and managing budgets for cash flow forcasting and planning.• Developing and maintaining IT documentation, processes and procedures. • Providing hardware support including replacement of hardware and upgrading existing hardware. Show less

Gained proficiency in Microsoft Navision installation of different versions and performed server partition and installation of SQL successfully.Reporting to the Head of Infrastructure Division, I assisted and supported the development of IT policies, systems and standards with effective planning at the strategic and operational levels.• Supported the installation and configuration of different server versions.• Handled the management of active directory domain management… Show more Gained proficiency in Microsoft Navision installation of different versions and performed server partition and installation of SQL successfully.Reporting to the Head of Infrastructure Division, I assisted and supported the development of IT policies, systems and standards with effective planning at the strategic and operational levels.• Supported the installation and configuration of different server versions.• Handled the management of active directory domain management services.• Resolved network problems through troubleshooting and configuration. • Assisted in configuration and support of emails for new and existing staff respectively.• Performed network administration and offered office desktop support.• Assisted in communicating with clients and offering technical support.• Supported documentation that empowered and enabled the user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team.• Maintained updated inventory record for ICT hardware, software and network equipment• Offered technical assistance on wide range of issues related to network failure, printing etc.• Maintained proper documentations on all configurations, design, faults/incidents and responses. Show less